Director of Client Services

5 days ago

Peterborough, Ontario, Canada YWCA Peterborough Haliburton Full time
Job Description

**Job Title:** Director of Client Services

**Job Summary:** We are seeking a highly skilled and experienced Director of Client Services to lead our team in delivering exceptional services to women and children in our community.

**Key Responsibilities:**

  • **Strategic Leadership:**
    • Develop and implement strategic plans to drive the growth and development of our client services.
    • Lead the planning, direction, and evaluation of our client services, ensuring alignment with our mission and goals.
    • Collaborate with the Senior Management Team to evaluate and update policies, and to craft and execute our annual strategic plan.
  • **Program Development and Management:**
    • Oversee the creation of operational plans for client service programs, ensuring they meet the highest standards of quality and effectiveness.
    • Lead the development of new services and initiatives that address emerging community needs, particularly in areas related to trauma, mental health, and anti-oppression.
    • Monitor program outcomes, evaluate performance, and drive continuous improvement based on research, feedback, and best practices.
  • **Human Resources and Team Leadership:**
    • Provide guidance, support, and mentorship to a dynamic team of supervisors, managers, and coordinators.
    • Foster a collaborative and inclusive work environment that promotes professional growth, fairness, and respect.
    • Lead recruitment efforts, performance evaluations, and staff development initiatives, ensuring that the team is motivated, skilled, and aligned with our values.
  • **Community Engagement and Advocacy:**
    • Build and maintain strong relationships with community partners, funders, and stakeholders, representing our organization in key forums and discussions.
    • Advocate for the needs of women and children in our community, using your expertise and leadership to influence positive change.
  • **Health and Safety Leadership:**
    • Ensure compliance with relevant legislation and regulations, maintaining a safe and healthy work environment for all staff.
    • Lead health and safety initiatives, including training, inspections, and incident investigations, to protect the well-being of our team and clients.
  • **Board of Directors Support:**
    • Provide regular updates to the Executive Director on department issues, ensuring the Board is informed of relevant matters.
    • Act as a resource to Board Committees, contributing insights and recommendations that support effective governance and strategic decision-making.
  • **Operational Excellence:**
    • Drive the implementation of best practices across all client services, ensuring operational efficiency and the consistent delivery of high-quality services.
    • Oversee the management of departmental data, ensuring the appropriate maintenance, security, and utilization of information to support decision-making.

**Qualifications:**

  • Master's degree in Social Work, Women's Studies, Human Services, or a related field.
  • Minimum of 10 years of progressively responsible experience, including at least 5 years in a management role.
  • Advanced knowledge of women's issues, anti-oppression frameworks, and violence against women services.
  • Proven expertise in program development, strategic planning, and change management.
  • Exceptional leadership skills, with experience managing teams in a unionized environment.
  • Strong financial management abilities, including budgeting and resource allocation.
  • Excellent communication, interpersonal, and conflict resolution skills.
  • A commitment to our organization's values of equity, empowerment, and social justice.
  • Valid Driver's License and access to a reliable vehicle.
  • Satisfactory Criminal Reference Check with Vulnerable Sector Screening.
  • Full COVID-19 vaccination, with valid exemptions assessed on a case-by-case basis.

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