Hotel Receptionist

2 weeks ago

Lloydminster, Canada HP BEAUTY Full time
Job Summary

HP Beauty is seeking a highly organized and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Registration and Check-in/Check-out

Register arriving guests, assign rooms, and process check-in and check-out procedures in a timely and efficient manner.

Reservation Management

Take, cancel, and change room reservations, ensuring accurate and up-to-date information.

Guest Services

Provide information on hotel facilities and services, including amenities, dining options, and local attractions.

Communication and Customer Service

Respond to guest inquiries, resolve issues, and provide exceptional customer service to ensure a positive experience.

Cash Handling and Accounting

Process guest payments, balance cash, and complete balance sheets and cash reports.

Emergency Procedures

Follow emergency and safety procedures, including first aid and fire evacuation protocols.

Clerical and Administrative Tasks

Perform light housekeeping and cleaning duties, as well as clerical tasks such as faxing, filing, and photocopying.

Wake-up Calls and Special Requests

Contact guests to deliver requested wake-up calls and respond to special requests in a timely and professional manner.

Requirements
  • Education

Secondary (high) school graduation certificate or equivalent.

Experience

1 year to less than 2 years of experience in a customer-facing role or equivalent experience.

Work Setting

Relocation costs not covered by employer, willing to relocate.

Work Conditions and Physical Capabilities

Attention to detail, fast-paced environment, overtime required, work under pressure.

Work Language

English.

Hours

37.5 hours per week.

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