Technical Assistance Representative

2 months ago

Montreal, Quebec, Canada beBee Professionals Full time

Job Offer:

beBee Professionals is seeking a skilled Customer Support Specialist to provide technical assistance to our clients in Montreal.

Key Responsibilities:

  • Provide timely and effective technical support to customers via various communication channels.
  • Assist customers in resolving issues and answering questions related to our products and services.
  • Collaborate with internal teams to identify and resolve customer complaints and concerns.
  • Develop and maintain a thorough understanding of our products and services to provide accurate and helpful information to customers.
  • Stay up-to-date with industry trends and best practices in customer support to continuously improve our services.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 2 years of experience in a customer service or technical support role.
  • Excellent communication and problem-solving skills.
  • Knowledge of customer service principles and practices.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office Suite.

Benefits:

  • Competitive salary.
  • Comprehensive health benefits.
  • Paid vacation and holidays.
  • Professional development opportunities.

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