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Customer Experience Ambassador
2 months ago
At Indigo, we're committed to creating a welcoming environment that inspires our customers to explore, discover, and connect with our brand. As a Customer Experience Ambassador, you'll play a vital role in fostering an atmosphere that promotes authentic employee and customer interactions.
Key Responsibilities:
- Support the daily operations of the store, ensuring seamless execution of tasks before or after store hours
- Conduct inventory cycle counts, replenish stock, manage product returns, and maintain a visually appealing store environment
- Utilize merchandising standards to create an engaging and stimulating store atmosphere
- Develop a warm and inviting environment that encourages customer engagement and loyalty
- Collaborate with colleagues to leverage our product offerings and tell compelling stories that connect customers to our brand
- Engage with customers on the sales floor, curating personalized product collections and providing exceptional service
- Role model Indigo's High Performance Characteristics, embodying a culture of accountability, adaptability, and continuous learning
- Stay informed about new products, promotions, and programs, and contribute to an environment where everyone prioritizes health and safety
- Respond to customer feedback in a timely manner, demonstrating a commitment to continuous improvement
Requirements:
- Experience in specialty retail or a retail environment is preferred but not required
- Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings (if required for the role)
- Bilingualism (French/English) is required for all positions in Québec; other languages are an asset
About Indigo:
We're committed to fostering diversity and inclusion, creating a welcoming environment for everyone. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support- if you require an accommodation at any time during the recruitment process.
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