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IT Application Services Leader

3 months ago


Whitehorse, Yukon, Canada Northwestel Full time

Job Overview

Role Summary

Reporting to the Associate Director of Enterprise Application Support, the IT Application Services Leader is a pivotal role that combines leadership and technical expertise to ensure optimal performance of IT services. This position is responsible for overseeing the effectiveness of IT applications and services, ensuring that tasks are executed efficiently and effectively. The scope of this role encompasses asset lifecycle management, vendor oversight, incident and request management, as well as application maintenance and development initiatives. The IT Application Services Leader will provide guidance, mentorship, and leadership to a team that includes Business Systems Analysts, Billing Analysts, and EAS Technicians.

The following positions report directly to this role:

Business Systems Analyst Billing Analyst EAS Technicians

Commitment to Diversity

Northwestel is dedicated to fostering diversity within the workplace and is committed to the principles of Employment Equity. We aim to cultivate a skilled workforce that reflects the communities we serve, and as a Northern company, we prioritize the employment and career advancement of Indigenous peoples. Candidates are encouraged to indicate if they belong to any of the following groups: Indigenous peoples, women, persons with disabilities, or visible minorities, to receive hiring preference.

Key Responsibilities

Collaborate with various business units to prioritize and delegate tasks effectively. Translate corporate and departmental goals into actionable work deliverables. Ensure that work assignments and operational processes are completed to meet customer expectations. Manage the overall availability and performance of services while prioritizing service enhancement initiatives. Oversee Incident Management during application outages or cross-application issues as necessary. Contribute expertise and resources to support project implementations. Provide technical guidance, coaching, and leadership to team members and project groups as required. Assist in achieving budgetary targets related to expenses. Lead a team of direct reports, fulfilling comprehensive leadership responsibilities including performance monitoring, recruitment, coaching, corrective actions, performance improvement plans, and attendance management. Perform additional duties as required in operations, support, and application change initiatives.

Required Knowledge and Skills

A degree in Computer Science or a related field with a minimum of five (5) years of relevant experience, or a diploma in Computer Science or a related field with at least seven (7) years of relevant experience. At least three years of experience in application support and development, preferably with a focus on enterprise applications within the IT or telecommunications sectors. Proven leadership experience in a direct or indirect capacity is essential. Strong project management, analytical, communication, and organizational skills are required. Demonstrated expertise in at least one of the following technical areas: Familiarity with relational databases such as Oracle or MSSQL. Proficiency with Windows Office 365.

Benefits Offered

Comprehensive Health & Wellness Benefits, Pension Plan, Discounts Team Incentive Bonus Paid Vacation with a Vacation Travel Allowance Work-Life Balance Opportunities for Community Involvement

Application Process

Applications will be reviewed as they are received. The posting will remain active until the position is filled.

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