Current jobs related to Customer Experience Manager - Winnipeg, Manitoba - Neo Financial
-
Customer Experience Manager
2 months ago
Winnipeg, Manitoba, Canada Neo Financial Full timeAbout Neo FinancialAt Neo Financial, we're building a more rewarding financial experience for all Canadians. Our mission is to transform financial services for the better.We're a rapidly expanding tech startup that's making change happen at a rapid pace. We're providing endless opportunities to sharpen your skills, expand your knowledge, and find new...
-
Customer Experience Manager
2 months ago
Winnipeg, Manitoba, Canada Neo Financial Full timeAbout Neo FinancialAt Neo Financial, we're building a more rewarding financial experience for all Canadians. Our mission is to transform financial services for the better.We're a rapidly expanding tech startup that's making change happen at a rapid pace. We're providing endless opportunities to sharpen your skills, expand your knowledge, and find new...
-
Customer Experience Manager
1 week ago
Winnipeg, Manitoba, Canada Mobile Tech Lab Full timeJob Title: Customer Experience ManagerAbout the Role:Mobile Tech Lab is seeking a skilled Customer Experience Manager to oversee the delivery of exceptional customer service in our Winnipeg locations. As a key member of our team, you will be responsible for ensuring that customers receive timely and top-notch service, resolving technical issues, and...
-
Assistant Manager
1 week ago
Winnipeg, Manitoba, Canada GameStop Full timeJob SummaryWe are seeking a highly motivated and experienced Assistant Manager to join our team at GameStop. As a key member of our retail operations team, you will be responsible for managing staff, assigning duties, and determining merchandise and services to be sold.Key ResponsibilitiesManage staff and assign duties to ensure excellent customer service...
-
Customer Experience Specialist
1 week ago
Winnipeg, Manitoba, Canada CPKC Full timeJob Summary:CPKC is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our operations team, you will be responsible for gathering, analyzing, and leveraging CS operational data to drive improved customer experience. This role will involve proactively mining and analyzing CS operational data, providing insights that...
-
Customer Experience Associate
5 days ago
Winnipeg, Manitoba, Canada The Toronto-Dominion Bank (Canada) Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and contributing to the ongoing improvement of our branch customer experience.Key ResponsibilitiesProvide exceptional customer service to every...
-
Customer Experience Director
1 month ago
Winnipeg, Manitoba, Canada Indigo Books & Music Full timeJob Title: Customer Operations LeaderIndigo Books & Music is seeking a highly skilled Customer Operations Leader to join our team. As a key member of our leadership team, you will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.Key Responsibilities:Coach and provide feedback to Customer...
-
Customer Experience Director
1 month ago
Winnipeg, Manitoba, Canada Indigo Books & Music Full timeJob Title: Customer Operations LeaderIndigo Books & Music is seeking a highly skilled Customer Operations Leader to join our team. As a key member of our leadership team, you will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.Key Responsibilities:Coach and provide feedback to Customer...
-
Customer Experience Director
4 weeks ago
Winnipeg, Manitoba, Canada Indigo Books & Music Full timeJob Title: Customer Operations LeaderAt Indigo, we are seeking a highly skilled and experienced Customer Operations Leader to join our team. As a key member of our leadership team, you will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.Key Responsibilities:Coach and provide feedback to...
-
Customer Experience Director
4 weeks ago
Winnipeg, Manitoba, Canada Indigo Books & Music Full timeJob Title: Customer Operations LeaderAt Indigo, we are seeking a highly skilled and experienced Customer Operations Leader to join our team. As a key member of our leadership team, you will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.Key Responsibilities:Coach and provide feedback to...
-
Customer Experience Representative
2 weeks ago
Winnipeg, Manitoba, Canada goeasy Ltd. Full timeAt goeasy Ltd., we're looking for a talented Customer Experience Representative to join our team. As a key member of our sales and customer service team, you'll play a crucial role in helping our customers achieve their financial goals.As a Financial Services Coordinator, you'll be responsible for generating sales and managing overdue accounts through direct...
-
Customer Experience Specialist
4 weeks ago
Winnipeg, Manitoba, Canada goeasy Ltd. Full timeAbout the RoleAs a Financial Services Representative at goeasy Ltd., you will play a critical role in helping everyday Canadians achieve their personal and financial goals. Our company is committed to making home goods affordable through weekly and monthly payment plans.Key ResponsibilitiesBuild Strong Customer Relationships: Welcome and engage customers in...
-
Customer Experience Specialist
2 weeks ago
Winnipeg, Manitoba, Canada beBee Professionals Full timeJob SummarybeBee Professionals is seeking a Client Success Specialist to provide exceptional customer service to our clients in Winnipeg. The successful candidate will possess a Bachelor's degree in Business Administration or a related field, as well as a minimum of two years of experience in customer service or a related field.The ideal candidate will have...
-
Customer Experience Specialist
3 weeks ago
Winnipeg, Manitoba, Canada EQ3 Full timeAbout EQ3At EQ3, we're passionate about creating timeless designs that bring people together. Our commitment to quality and sustainability sets us apart from the rest. We're looking for a talented individual to join our Customer Care Team as a Customer Experience Expert.Job SummaryWe're seeking a highly skilled and empathetic Customer Experience Expert to...
-
Customer Experience Specialist
3 weeks ago
Winnipeg, Manitoba, Canada EQ3 Full timeAbout EQ3At EQ3, we're passionate about creating timeless designs that bring people together. Our commitment to quality and sustainability sets us apart from the rest. We're looking for a talented individual to join our Customer Care Team as a Customer Experience Expert.Job SummaryWe're seeking a highly skilled and empathetic Customer Experience Expert to...
-
Customer Experience Specialist
3 weeks ago
Winnipeg, Manitoba, Canada EQ3 Full timeAbout EQ3At EQ3, we're committed to creating timeless designs that stand the test of time. Our furniture is crafted with care, not mass-produced for the sake of speed. We believe in the value of quality over quantity, and we're passionate about creating pieces that will be treasured for generations to come.Job SummaryWe're seeking a highly skilled and...
-
Customer Experience Specialist
3 weeks ago
Winnipeg, Manitoba, Canada EQ3 Full timeAbout EQ3At EQ3, we're committed to creating timeless designs that stand the test of time. Our furniture is crafted with care, not mass-produced for the sake of speed. We believe in the value of quality over quantity, and we're passionate about creating pieces that will be treasured for generations to come.Job SummaryWe're seeking a highly skilled and...
-
Customer Experience Specialist
2 months ago
Winnipeg, Manitoba, Canada goeasy Full timeAbout goeasygoeasy Ltd. is a leading provider of lease-to-own business solutions in Canada. We pride ourselves on helping everyday Canadians achieve their personal and financial goals by making home goods affordable through weekly and monthly payment plans.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a...
-
Customer Experience Specialist
2 months ago
Winnipeg, Manitoba, Canada goeasy Full timeAbout goeasygoeasy Ltd. is a leading provider of lease-to-own business solutions in Canada. We pride ourselves on helping everyday Canadians achieve their personal and financial goals by making home goods affordable through weekly and monthly payment plans.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a...
-
Customer Experience Supervisor
2 months ago
Winnipeg, Manitoba, Canada Golf-square Inc. Full timeAbout the RoleGolf-square Inc. is seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our customer-facing team, you will be responsible for ensuring that our customers receive exceptional service and support.Key ResponsibilitiesAuthorize Payments: Verify and approve payments by cheque to ensure accurate and timely...
Customer Experience Manager
2 months ago
Shape the Future of Financial Services for Canadians
At Neo Financial, we are dedicated to enhancing the financial landscape for all Canadians.
Working in a fast-paced technology startup environment is both challenging and rewarding.
Since our inception, Neo has gained significant momentum and is recognized as one of the leading fintech companies in Canada.
- Recognized as LinkedIn's Top Startup in Canada
- Highly rated mobile applications and credit card offerings
- Canada's premier credit card provider
- A growing team of over 700 professionals
- Serving over 1 million customers in just three years
- Partnerships with over 11,000 retail outlets
Your Responsibilities:
As the Customer Experience Manager, you will guide and nurture a team of dedicated professionals, ensuring they provide outstanding service to customers while enhancing business outcomes through effective management and execution. If you thrive in a dynamic environment and embrace change, you will find a great fit with us.
Key Duties Include:
- Monitor and assess customer interactions, applying the GREAT model to ensure consistent and high-quality service delivery.
- Offer coaching and constructive feedback to develop Customer Experience Specialists (CES) in alignment with the GREAT model.
- Guide Experience Professionals (EPs) to support effective business operations.
- Take charge of CES goals and key performance indicators, focusing on behaviors, fraud prevention, authentication, and efficient complaint resolution.
- Enhance business performance by tracking schedule adherence and promoting a positive workplace culture.
Ideal Candidate Profile:
- Possesses strong analytical abilities and a proactive approach to resolving issues.
- Skilled in managing relationships at all levels within the organization.
- Prioritizes customer needs and satisfaction above all.
- Adept at recognizing challenges and crafting innovative solutions.
- Committed to fostering the professional growth of team members.
- Exhibits resilience and adaptability in a rapidly changing environment.
Why Choose Neo Financial?
Being part of Neo means investing in your own potential and unlocking new opportunities. We are committed to rapid change, offering numerous chances to enhance your skills, broaden your knowledge, and tackle complex challenges.
Our employees benefit from meaningful equity through stock options. We are dedicated to equal opportunity and strive to create an inclusive environment where everyone can succeed. Candidates for this position will undergo a security screening process, including a criminal records check and a credit evaluation.
We Look Forward to Your Application
#J-18808-Ljbffr
