Operations Officer

4 weeks ago


Toronto, Ontario, Canada Randstad Canada Full time
Operations Officer Job Description

We are seeking a skilled Operations Officer to join our team at Randstad Canada. As an Operations Officer, you will play a critical role in supporting our client's operational functions, ensuring the smooth execution of business processes, and providing exceptional customer service.

Key Responsibilities:
  • Provide operational support and specialized transaction processing within Operations & Technology.
  • Maintain operational effectiveness to meet business objectives, Service Level Goals, and CEI targets.
  • Support and manage partner relationships.
  • Contribute to a positive customer experience and loyalty index.
  • Resolve customer issues using established processes, escalating when necessary.
  • Offer subject matter expertise to internal and external partners.
  • Complete tasks accurately and in compliance with standards.
  • Participate in daily meetings and work distribution.
  • Follow audit and process guidelines; escalate risk areas as needed.
  • Comply with Bank Codes of Conduct and operational policies.
  • Suggest and engage in process improvements and adopt new technologies.
  • Ensure due diligence for transaction accuracy.
Requirements:
  • 3+ years of operations experience.
  • Proficiency in Microsoft Office Suite.
  • Intermediate Excel skills.
  • Strong priority management skills.
Preferred Qualifications:
  • Banking experience.
  • Experience with TD.
  • Experience with Excel VLOOKUP and pivot tables.

Randstad Canada is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for operations, we encourage you to apply for this exciting opportunity.


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