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Customer Education and Training Specialist

2 months ago

Vancouver, British Columbia, Canada Comm100 Full time
About the Role

We are seeking a highly motivated and enthusiastic Customer Education Specialist to join our dynamic and international Customer Success team at Comm100. As a key member of our team, you will play a crucial role in developing and delivering high-quality learning materials and training sessions to help customers maximize the value of our platforms and products.

Key Responsibilities
  • Develop Learning Materials: Design, create, and maintain comprehensive training materials, including manuals, presentations, and online resources, tailored to different learning styles and needs.
  • Lead Training Sessions: Conduct engaging and informative training sessions, predominantly virtually, to ensure participants understand and effectively utilize our platforms and products.
  • Deliver Best Practices: Share industry best practices and practical insights to help customers achieve optimal results and improve their operational efficiency.
  • Ensure Customer Success: Provide support and guidance to clients from diverse industries, addressing their queries, troubleshooting issues, and ensuring they derive maximum value from our solutions.
  • Feedback and Improvement: Gather feedback from training sessions and customer interactions to continuously improve training content and delivery.
  • Collaboration: Work closely with the project team and other departments to align training objectives with project goals and customer needs.
  • Stay Updated: Keep up to date with the latest industry trends, product updates, and technological advancements to ensure the training materials remain relevant and effective.
Requirements
  • Education: Bachelor's degree in a relevant field (e.g., Education, Information Technology, Business).
  • Experience: 2-5 years of experience in a training or instructional role, preferably in Tech or related industry. Experience working with a government or government-related project previously would be an asset.
  • Skills:
  • Strong spoken and written communication and presentation skills for technical writing, documentation, and training delivery.
  • Ability to create clear, engaging, and accessible training materials.
  • Proficiency in various training methods and technologies (e.g., LMS, video conferencing tools).
  • Excellent problem-solving skills and a customer-centric mindset.
  • Ability to adapt to different learning styles and adjust content accordingly.
What We Offer
  • Competitive compensation.
  • Comprehensive benefits package.
  • Flexible working environment and office hours.
  • Company laptop and monthly home office allowance.
  • Quarterly fun and interactive team-building events.
  • Opportunities for professional learning, growth, and career advancement.