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Automotive Service Coordinator

2 months ago

Calgary, Alberta, Canada Canadian Tire Beacon Hill (Store 611) Full time
Job Summary

The Automotive Service Advisor plays a vital role in ensuring exceptional customer experiences at Canadian Tire Beacon Hill (Store 611). As the link between our technicians and customers, this position requires strong communication and customer service skills to manage customer needs and expectations.

Key Responsibilities
  • Customer Service
    • Deliver outstanding customer service, ensuring ongoing commitment to customer needs and satisfaction.
    • Respond promptly to customer inquiries, providing clear and concise information.
    • Understand customer requirements and provide tailored solutions.
    • Collaborate with customers to resolve concerns and issues in a professional manner.
    • Ensure seamless communication with customers throughout the repair or maintenance process.
  • Operations
    • Coordinate and review repair orders with customers, ensuring accuracy and timeliness.
    • Estimate costs and time required for services and repairs, ensuring final invoices match estimates.
    • Act as a liaison between customers and technicians, managing work orders and schedules.
    • Schedule service and repair appointments, ensuring efficient use of resources.
    • Operate computerized work order systems, maintaining accurate records and reports.
    • Engage in ongoing learning and coaching to enhance skills and knowledge.
    • Identify opportunities to improve sales and profitability, sharing suggestions with the Service Manager.
    • Comply with company policies, health and safety regulations, and store procedures.
  • Requirements
    • Knowledge of market trends in the automotive service industry.
    • Understanding of mechanical components and systems in automobiles.
    • Ability to work effectively with auto parts ordering systems and computerized work order systems.
    • Basic math and keyboarding skills.
    • Working knowledge of CoStar is an asset.
    • Experience in a similar role, preferably in a Canadian Tire Auto Service Centre, is considered an asset.
    • Valid driver's license for the province of employment.
    Essential Skills and Abilities
    • Strong customer service orientation and commitment to excellence.
    • Belief in the Canadian Tire Values of honesty, integrity, and respect.
    • Ability to serve customers in a professional and courteous manner, inspiring confidence and trust.
    • Effective communication and interpersonal skills, with the ability to listen actively and provide clear instructions.
    • Aptitude for building and maintaining strong relationships with customers and colleagues.
    • Ability to plan, organize, delegate, and follow up on daily tasks.
    • Problem-solving and decision-making skills, with the ability to adapt to changing situations.
    • Teamwork and collaboration skills, with a focus on achieving common goals.
    • Ability to work under pressure and adapt to changing priorities.
    • Entrepreneurial spirit and results-oriented approach.
    Career Opportunities
    • Next-level opportunities: Service Manager, Store Manager, and General Manager.
    • Other automotive, customer service, and management opportunities within the Canadian Tire network.
    • Career opportunities across the Canadian Tire family, including Canadian Tire Petroleum, PartSource, Mark's, FGL Sports Ltd, Canadian Tire Corporation Limited, and Canadian Tire Financial Services.
    Physical Demands and Working Conditions
    • Standing and walking for extended periods.
    • Lifting and carrying merchandise items, as required, on a regular and frequent basis.
    • Lifting above the shoulder, from floor to shoulder, and floor to waist.
    • Going up and down a ladder while carrying merchandise.
    • Walking and carrying items simultaneously, as well as pushing and pulling, as required.
    • Twisting, turning, reaching, and working above shoulder level.