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Retail Operations Manager
2 months ago
Job Summary:
Meridia Recruitment Solutions is seeking an experienced Retail Operations Manager to lead our client's team of dedicated professionals in Grand Falls, New Brunswick. As a key member of our client's retail team, you will be responsible for overseeing all aspects of the retail operations, including managing day-to-day store activities, leading and motivating a team of associates, and developing strategies to optimize store performance and increase profitability.
Key Responsibilities:
- Manage day-to-day store operations, ensuring smooth and efficient functioning with safety and process improvement top of mind.
- Lead and motivate a team of associates to achieve sales targets and deliver excellent customer service.
- Develop and implement strategies to optimize store performance and increase profitability.
- Monitor inventory levels and ensure adequate stock to meet customer demand.
- Maintain high standards of visual merchandising and store presentation.
- Uphold company policies and procedures, ensuring compliance with health and safety regulations.
- Problem solve, evaluate and implement change as required.
- Foster a positive work environment by providing coaching, training, and feedback to staff.
- Handle customer inquiries and resolve issues in a timely and professional manner.
Qualifications:
- Proven experience as a Retail Operations Manager or similar managerial role in retail.
- Strong leadership skills with the ability to inspire and motivate a team.
- People leader with strong coaching and mentoring ability.
- Excellent written and verbal communication skills and interpersonal skills.
- Exceptional customer service skills.
- Solid understanding of retail metrics and KPIs.
- Strong understanding of budget and financial management.
- Ability to leverage technology for analysis and management of projects.
- Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
- Post secondary education will be preferred but is not required.
About Our Client:
Our client is an equal opportunity employer supportive of further career growth and progression. They are a leading retail company dedicated to providing exceptional products and services to their customers, with a commitment to quality and customer satisfaction.
