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Customer Service Ambassador

1 month ago

Edmonton, Alberta, Canada Fantasyland Hotel Full time

Job Summary:

The Fantasyland Hotel is seeking a highly skilled and customer-focused Lobby Ambassador to provide exceptional service to our guests. As a key member of our team, you will be responsible for creating a warm and welcoming atmosphere, ensuring that every guest feels valued and cared for.

Key Responsibilities:

  • Provide personalized assistance to guests, responding to their needs and preferences.
  • Manage information and make arrangements to ensure a seamless guest experience.
  • Assist with luggage storage and provide guidance on hotel amenities and attractions.
  • Help guests with inquiries and resolve any issues in a professional and courteous manner.
  • Contribute to the creation and maintenance of local area guides for guests.
  • Collaborate with Guest Services, Reservations, and Switchboard operations as needed.

Requirements:

  • 1-2 years of customer service experience, preferably in a hotel setting.
  • Excellent verbal and written communication skills, with a positive and friendly attitude.
  • Ability to work flexible hours, including weekends, holidays, and evenings.
  • Comfortable wearing a themed costume and standing for long periods.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for growth and development.
  • A competitive compensation package.