Job Summary

The LifeSpa Coordinator at Life Time is a key member of our team, responsible for delivering exceptional customer service and ensuring a seamless experience for our members. This role operates the telephone system to answer incoming calls, directs callers to appropriate personnel, and presents a cheerful and pleasant attitude at all times.

Key Responsibilities

• Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner
• Converts LifeSpa inquiries into appointments
• Explains all Life Spa products, services, and treatments to guests and assists them with determining their individual needs
• Suggests upgrades or add-ons to products and services
• Completes outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments
• Ensures compliance with company safety rules and utilizes required safety devices

Requirements

• High School Diploma or equivalent
• 1 year of customer service experience
• CPR and AED certification within 30 days of hire
• Proficiency in computer software, including Microsoft Office, Excel, PowerPoint, and Outlook
• Ability to calculate figures and amounts, such as discounts, interest, and commissions
• Ability to stand, sit, walk, reach, climb, and lift up to 50 pounds

Preferred Qualifications

• 1 year of receptionist experience

Life Time is an Equal Opportunity Employer

We are committed to creating an inclusive and diverse workplace that respects and celebrates the unique contributions of each individual. If you require any accommodations during the recruitment process, please let us know.