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Customer Service Representative
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Customer Service Representative
2 months ago
About Us
Savers / Value Village is a leading thrift operator with a mission to champion reuse and inspire a future where secondhand is second nature.
Our Business Model
We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services.
Our Impact
We are proud to be a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
What We Offer
As a Customer Service Associate, you will have the opportunity to create an awesome experience for our Customers, Donors, and other Team Members. You will work in a fast-paced retail environment, providing excellent customer service and supporting the sales floor team.
Key Responsibilities
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Support the sales floor team, restocking shelves, processing donations, and maintaining a clean and organized store environment.
- Process customer transactions, handle returns and exchanges, and maintain accurate records.
- Participate in visual merchandising and store displays to create an engaging shopping experience.
What We Offer You
We offer a comprehensive onboarding and training program, as well as ongoing development opportunities to support your career growth. You will also receive a competitive compensation package, including comprehensive extended health care plans, company-paid life and AD&D insurance, and a Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision.
