Crisis Management Specialist
1 month ago
Homewood Health is a leading provider of mental health and addiction services in Canada, dedicated to helping Canadians live healthier, more productive, and fulfilling lives.
About the RoleWe are seeking an experienced crisis management specialist to provide on-site trauma response and organizational crisis management services on an occasional, contract basis, based in Ottawa.
Key Responsibilities- Respond to requests to deliver on-site CMS services in a timely, clinically appropriate, and professional manner, consistent with the unique needs of each critical incident and organizational culture.
- Deliver on-site crisis management services, including individual and group crisis interventions, debriefings, and corporate client consultation.
- Communicate closely with CMS Managers throughout the provision of services.
- Document services delivered in accordance with Homewood Health requirements.
- A Master's degree in Social Work, Psychology, Counselling, or a related field.
- Minimum 2 years of workplace crisis management experience.
- Formal training in trauma response, psychological first aid, and critical incident response (CISM; NOVA, Psychological First Aid, or related accredited training).
- Registration or clinical membership with a relevant governing body.
- Professional liability insurance coverage of $2,000,000 or as otherwise determined by Homewood Health.
- Excellent English verbal and written communication skills.
- Written and verbal French language fluency is an asset.
- Must be flexible, accessible, and available to respond after hours periodically during the week and weekends.
- Exceptional assessment, crisis management-clinical skills, and customer service delivery.
- Demonstrated crisis-based, clinical judgment, and intervention skills to support traumatic events impacting employees and the workplace.
- Strong organizational and time management skills.
- Ability to use Microsoft Office (Word, Outlook).
We are driven by our values and are passionate about improving lives. We offer competitive wages and professional development opportunities, along with opportunities to engage with a community of clinicians from a variety of professional backgrounds across Canada who are part of our community of practice.
We are committed to working in collaboration with any team member who may require workplace accommodation in order to successfully perform any or all aspects of their role.
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