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Technical Support Specialist II

2 months ago


Renfrew County, Canada Renfrew Victoria Hospital Full time
Job Summary

We are seeking a highly skilled and motivated Technical Support Specialist II to join our team at Renfrew Victoria Hospital. As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff and patients.

Key Responsibilities
  • Provide technical support and assistance to staff and patients via phone, email, and in-person
  • Install, configure, and troubleshoot computer hardware and software
  • Develop and maintain technical documentation and procedures
  • Participate in on-call schedule, including evenings and weekends
  • Collaborate with other departments to resolve technical issues
Requirements
  • Graduate of an approved minimum 2-year Community College Course with a degree relevant to the job requirements, or equivalent
  • Minimum of 2 years related experience
  • Ability to learn and support new applications
  • Excellent attention to detail and applications training skills
  • Excellent telephone, written and in-person communication and interpersonal skills
  • Effective problem-solving abilities as well as a commitment to quality
  • Able to perform the duties within the working conditions of the work area, including frequent interruptions
  • Able to make decisions independently, prioritize and carry out various job functions ensuring all deadlines are met in a timely fashion
  • Must hold a valid Ontario driver's license for travel within the region
Working Conditions

The successful candidate will be required to work in a fast-paced environment with frequent interruptions. The ability to work independently and as part of a team is essential.