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Technical Support Specialist

2 months ago

Vaughan, Ontario, Canada Cellular Point Full time

{"h2": "Job Summary", "p": "At Cellular Point, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support group, you will be responsible for providing expert technical assistance to our customers, resolving complex technical issues, and ensuring the smooth operation of our computer systems and networks.", "ul": [{"li": "Provide technical support to customers via phone, email, or in-person"}, {"li": "Troubleshoot and resolve complex technical issues with computer systems, networks, and software"}, {"li": "Collaborate with cross-functional teams to identify and implement process improvements"}, {"li": "Develop and maintain technical documentation and knowledge base articles"}, {"li": "Stay up-to-date with the latest technology trends and advancements"}], "h2": "Requirements", "ul": [{"li": "Bachelor\u2019s degree in Computer Science, Information Technology, or related field"}, {"li": "1-2 years of experience in technical support or a related field"}, {"li": "Excellent problem-solving and analytical skills"}, {"li": "Strong communication and interpersonal skills"}, {"li": "Ability to work in a fast-paced environment and prioritize tasks effectively"}], "h2": "What We Offer", "ul": [{"li": "Competitive salary and benefits package"}, {"li": "Opportunities for professional growth and development"}, {"li": "Collaborative and dynamic work environment"}, {"li": "Recognition and rewards for outstanding performance"}], "h2": "How to Apply", "p": "If you are a motivated and detail-oriented individual with a passion for technology, please submit your application, including your resume and cover letter, to [insert contact information]."}