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Night Clerk Supervisor

2 months ago

Surrey, British Columbia, Canada Guildford Hotel Ltd. Full time
About the Role

We are seeking a highly skilled Night Clerk Supervisor to join our team at Guildford Hotel Ltd. As a Night Clerk Supervisor, you will be responsible for overseeing the night shift operations, ensuring the smooth delivery of guest services, and maintaining the highest standards of customer satisfaction.

Key Responsibilities
  • Leadership and Supervision: Supervise and coordinate the work of night shift staff, ensuring that all tasks are completed efficiently and effectively.
  • Guest Services: Assist guests with special needs, respond to guest complaints, and resolve issues in a professional and courteous manner.
  • Operations Management: Maintain the operation of computer systems, equipment, and machinery, and arrange for repairs to ensure business continuity.
  • Staff Management: Hire, train, and develop staff in job duties, safety procedures, and company policies.
  • Inventory Management: Requisition materials and supplies as needed to maintain optimal inventory levels.
Requirements
  • Education: No degree, certificate, or diploma is required for this role.
  • Experience: 1 year to less than 2 years of experience in a similar role.
  • Work Setting: Hotel, motel, or resort environment.
  • Language: English is the primary language of communication.
  • Work Hours: 40 hours per week.