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Delivery Manager
2 months ago
The Government of Nova Scotia is seeking a skilled Delivery Manager to lead the development, implementation, and ongoing oversight of critical tools supporting Nova Scotia's publicly funded immunization program and Public Health transformation. Reporting to the Program Manager for Public Health Information Solutions, the successful candidate will be responsible for leading a team and/or consultants to deliver high-quality solutions that meet the needs of users.
Key Responsibilities- Develop a deep understanding of how solutions impact users and champion ongoing initiatives to improve functionality, quality, and cost.
- Gain comprehensive knowledge of product or service functionality and maintain operations, including troubleshooting and implementing corrective action.
- Develop strategies to engage with users and prioritize suggested improvements and additional functionality with business leaders.
- Work directly with vendors and technical teams to manage enhancement budgets, follow program governance, and ensure timely reporting.
- Advocate for best practices in product/service development and support.
- Communicate effectively and ensure adherence to departmental processes and procedures.
- Lead the delivery of product/service upgrades and patch releases.
- Collaborate with subject matter experts and technical teams to lead the problem management process.
- Escalate technical issues to other teams as necessary and navigate the organization to find solutions to complex issues.
- Maintain up-to-date program documentation and operational support plans.
- Identify potential risks to products or services and develop strategies to mitigate them.
- Lead Threat Risk Assessments, Vulnerabilities Assessments, and Penetration testing as required.
The successful candidate will have a bachelor's degree in business, computer science, information systems, or a related field, plus a minimum of 5 years of related experience. Experience in project management, vendor management, and the public sector or healthcare environment is considered an asset. The candidate will possess strong problem-solving skills, excellent communication skills, and the ability to simplify technical concepts for non-technical stakeholders.
What We Offer- Career Development opportunities, including career guidance, tools, resources, and ongoing training.
- An engaging workplace with a focus on service excellence and teamwork.
- Countless career paths and opportunities for growth and advancement.
