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IT Service Management Specialist

2 months ago

Calgary, Alberta, Canada Export Development Canada Full time

About the Role

As a Platform Engineer Associate at Export Development Canada, you will play a key role in supporting the organization's digital transformation initiatives. You will be responsible for ensuring a seamless user experience across all aspects of the ServiceNow platform, working closely with the IT team to resolve technical issues and improve processes.

Key Responsibilities

  • Manage daily operational tasks
  • Provide technical support to clients and stakeholders
  • Monitor and resolve tickets in a timely manner
  • Identify and implement process improvements
  • Collaborate with cross-functional teams to achieve business objectives
  • Develop and maintain technical documentation
  • Participate in technical governance and process improvement initiatives
  • Contribute to the development of technical strategies and roadmaps

Requirements

  • Bachelor's degree in Computer Science or related field
  • At least 1 year of experience with ServiceNow or similar enterprise platform
  • ServiceNow certification

Preferred Qualifications

  • Master's degree in Computer Science or related field
  • Advanced knowledge of ServiceNow ITSM
  • Experience with AppEngine, data management in ServiceNow, and scripting languages
  • Fluency in both official languages (English and French)

What We Offer

  • Competitive salary range: $62,336 - $83,115
  • Performance-based bonus
  • Hybrid work environment
  • Relocation assistance available

EDC's Commitment to Diversity and Inclusion

EDC is committed to diversity and inclusion and encourages applications from underrepresented groups. We welcome applications from women, Indigenous peoples, people with disabilities, visible minority groups, and LGBTQI+ individuals. We will provide accommodations for candidates who require them during the interview process.