Customer Success Manager

4 days ago

Vancouver, British Columbia, Canada AutoRFP Full time
Unlock the Power of AI in Customer Success

This is not your everyday Customer Success role. We're looking for a top performer who thrives in a startup environment and wants to scale with a focused team quickly. As the first-ever implementation & support role in the NA Market, you will play a key role in helping us continue to snowball our success and be a huge part of our early journey.

Your Mission

As the Implementation & Support Leader at AutoRFP.ai, you will:

  • Roll up your sleeves and work with new customers to get them off their legacy processes onto the cutting edge of AI with AutoRFP.ai
  • Run training sessions and follow-ups with new customers to ensure they are changing their habits and getting the most from the tool
  • Manage the currently low support volumes as they scale and counteract them with great documentation and partnership with our development team
  • Collaborate with the Co-Founders to develop implementation and support strategies and processes
  • Provide feedback to the product team based on customer conversations to help shape the product roadmap
  • Generate great Case Studies and Reviews by giving customers a phenomenal experience
  • Become an expert on our product and the RFP process
What We're Looking For

We're looking for someone with:

  • 3-5+ years of experience in customer support, technical account management or implementation role, in B2B SaaS
  • Experience dealing with Security Questionnaires or RFPs
  • A customer-focused mindset in all aspects of their work
  • A demonstrated ability to work hard remotely
  • An ability to prioritise tasks and manage their own workflow
  • Good analytical skills for strategy and problem resolution
  • A passion for technology and eagerness to learn about AI
  • Ability to thrive in an entrepreneurial, fast-paced environment without established processes or KPIs
Why Join Us?

At AutoRFP.ai, you'll have the opportunity to:

  • Implement and support an industry-leading platform that customers love
  • Introduce a revolutionary product that transforms a once horribly repetitive task into a delightful experience for our customers
  • Join a small, tightly knit team that moves fast and you can learn with
  • Have huge amounts of autonomy to chart your own course
  • Be part of the future of SaaS Implementation & Support by leveraging AI and Integrations to automate all aspects of the process
Compensation

The year-one compensation for this role is 90k—140k CAD (80% Salary + 20% Commission/Bonus), with much further room for growth as our portfolio of customers scales.

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