IT Business Solutions Analyst

4 weeks ago

Markham, Ontario, Canada Black & McDonald Full time

Job Title: IT Business Solutions Analyst

Job Summary:

The IT Business Solutions Analyst provides analytical and technical expertise in implementing, designing, developing, supporting, and analyzing solutions for customers through a blending of business and technical knowledge. In this role, you will implement and develop solutions using expertise for problems to include maintenance, modification, and/or development of inter-related applications/solutions.

Key Responsibilities:

  • Link technical knowledge with business solutions and may range from consulting services (software recommendations) to developing integrated-automated systems.
  • Responsible for providing functional, technical solutions. Duties include customer needs assessments as well as evaluating software requirements.
  • Maintain strong working relationships with customers by listening, understanding, and responding to identified needs.
  • Analyze business requirements; perform process analysis of customer activities to determine business solutions or process improvement opportunities across business functions and recommend solutions.
  • Develop and maintain comprehensive documentation of business requirements.
  • Assess reported issues, provide regular and timely incident updates, and work to drive them to closure.
  • Create working procedures, build-up knowledge databases, and functional documentation.
  • Develop functional requirements and system design specifications that align with proposed or existing business solutions. Work with developers to ensure optimal solution delivery.
  • Implement enhancements, change requests, break-fixes, patches, and updates. Develop test plans, test, coordinate user acceptance testing (UAT), and approve changes to ensure alignment with business objectives and test plans.
  • Communicate updates and changes to affected stakeholders.
  • Contribute to the development of project plans, participate, lead, assign, and monitor tasks when required.
  • Liaise with management, functional leaders, department heads, and end-users to ensure system functionality meets business requirements.
  • Apply working knowledge of the organization roles and relationships, as well as utilize available resources to resolve issues.
  • Identify and manage project scope and project risks.

Education & Skill Requirements:

  • Post-secondary education (preferably in the field of computer science or software engineering)
  • Minimum of seven years business analysis experience.
  • Knowledge of construction, service, or facility management an asset.
  • Excellent written and oral knowledge of English.
  • Excellent documentation, planning, and project management skills.
  • Ability to quickly grasp, articulate, and document complicated business and technical issues.

Black & McDonald welcomes and encourages applications from persons with disabilities. Accessibility accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

What We Offer:

  • Ongoing investment in training and development
  • Long-term stability
  • One company with endless opportunities to learn and grow
  • Interesting and challenging work
  • Team events and outings year-round
  • A family business with family values

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