Hotel Front Desk Associate

4 weeks ago


Fernie, Canada Best Western Fernie Plus Mountain Lodge Full time
Job Summary

We are seeking a highly motivated and detail-oriented Front Desk Clerk to join our team at Best Western Fernie Plus Mountain Lodge. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and process group arrivals and departures.
  • Room Management: Take, cancel, and change room reservations, and maintain an inventory of vacancies, reservations, and room assignments.
  • Front Desk Operations: Balance cash, complete balance sheets, and cash reports, and perform clerical duties such as faxing, filing, and photocopying.
  • Customer Service: Provide general information about points of interest in the area, process guests' departures, calculate charges, and receive payments.
  • Communication: Answer telephone calls, relay messages, and assist clients/guests with special needs.
Requirements
  • Education: No degree, certificate, or diploma required.
  • Experience: Will train.
  • Work Setting: Hotel, motel, or resort environment.
  • Work Language: English.
  • Hours: 40 hours per week.


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