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Digital Commerce Leader
3 months ago
At Made Happy, our goal is to infuse joy and celebration into every moment with our vibrant, eco-friendly products. As we enhance our online presence, we are seeking an E-Commerce Manager to spearhead our direct-to-consumer (DTC) and business-to-business (B2B) sales channels, ensuring a smooth and engaging shopping experience for all customers.
Key Responsibilities:
- Platform Oversight: Manage our DTC and B2B sales platforms to drive revenue and growth.
- User Engagement: Guarantee that our online stores are intuitive, visually appealing, and optimized for maximum conversion rates.
- Inventory Management: Coordinate inventory across all platforms to ensure product availability and prompt order fulfillment.
- Sales Insights: Examine sales data and customer feedback to uncover trends, refine product listings, and improve the shopping experience.
- Marketing Collaboration: Work alongside our marketing team to execute effective digital marketing strategies, including SEO, email outreach, and social media initiatives.
- Customer Support: Deliver outstanding customer service, addressing inquiries and resolving issues swiftly to uphold high levels of customer satisfaction.
- Performance Analysis: Produce regular reports on sales performance, website traffic, and other critical metrics to guide business strategies.
- Technical Management: Ensure all e-commerce platforms operate seamlessly, collaborating with developers or technical support as necessary.
Qualifications:
- E-Commerce Knowledge: Demonstrated experience managing DTC and B2B e-commerce platforms, particularly Shopify, Etsy, Not On The High Street, Faire, and Ankorstore.
- Analytical Skills: Strong ability to interpret data using Google Analytics to make informed decisions.
- Technical Proficiency: Familiarity with e-commerce tools, SEO best practices, and digital marketing methodologies.
- Customer-Centric: Exceptional customer service skills with a focus on enhancing the overall customer journey.
- Team Player: Excellent communication and collaboration skills, capable of working effectively with designers, marketers, and sales teams.
- Attention to Detail: Strong focus on detail, ensuring product listings are accurate and visually appealing.
- Flexible: Ability to juggle multiple tasks and adapt as necessary in a dynamic environment.
- Passion for Sustainability: Commitment to eco-friendly products and sustainable business practices.
Why Work With Us?
- Innovative Atmosphere: Be part of a progressive company where your ideas are appreciated.
- Unique Products: Engage with distinctive, colorful products that bring happiness to customers.
- Career Development: Opportunities for professional growth and advancement.
- Supportive Environment: A collaborative and creative team culture.
- Positive Impact: Contribute to a business that prioritizes sustainability and creativity.
Ready to Lead Our E-Commerce Initiatives?
We invite you to submit your resume and a cover letter that highlights your e-commerce experience and enthusiasm for managing online platforms. Together, we can create an exceptional online shopping experience.
Job Types: Full-time, Permanent
Compensation: £30,000.00 per year
Benefits Include:
- Casual dress
- Company events
- Pension plan
- Employee discounts
- Free parking
- On-site parking
Work Schedule:
- Monday to Friday
Education Requirement:
- Bachelor's degree (preferred)
Experience Needed:
- E-commerce: 2 years (required)
- Digital Marketing: 1 year (required)
Work Location: In-person
