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IT Support Coordinator

3 months ago

Toronto, Ontario, Canada WAVE Full time
IT Coordinator Role at Wave

Wave is dedicated to empowering small enterprises to effectively manage their financial operations. We are seeking an IT Coordinator to provide essential technical assistance across various platforms. This position entails resolving issues, enforcing security protocols, and overseeing user permissions.

Key Responsibilities:
  • Manage incoming support requests for Mac, web applications, and PC systems
  • Facilitate the onboarding process for new hires and oversee hardware management
  • Diagnose technical problems and enforce security measures
  • Oversee and maintain company technology assets
  • Address technical debt and enhance operational processes
  • Deliver clear technical guidance to users
Qualifications:
  • Strong customer service orientation
  • Proficient in macOS and PC system administration
  • Familiarity with Mobile Device Management (MDM) and Single Sign-On (SSO)
  • Experience with Atlassian software tools
  • Excellent time management abilities
  • Capability to work autonomously as well as collaboratively
  • Resourceful problem-solving skills
  • Ability to convey technical concepts in an understandable manner

At Wave, we value diversity and inclusivity within our workforce. We foster a supportive environment where the unique skills and contributions of every individual are recognized and valued. Be part of a culture that promotes respect, challenges norms, and encourages ongoing development.