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Global Trade Operations Senior Representative
3 months ago
Position Overview:
The Global Trade Operations Senior Representative plays a crucial role in facilitating international trade transactions, ensuring compliance and operational excellence.
Key Responsibilities:- Deliver support and manage operational processes to guarantee the precise and timely execution of international trade activities.
- Oversee Import and Export Letters of Credit, including Standby Letters of Credit and Bank Guarantees, as well as Clean/Documentary Collections and Drafts.
- Ensure adherence to all regulatory requirements and reporting obligations associated with the products and processes supported.
- Assist in change management initiatives, focusing on execution and sustainability.
- Organize and verify work information to maintain accuracy and completeness.
- Execute routine tasks such as service requests and transactions within established service level agreements.
- Act as a resource for problem-solving for junior team members.
- Process transactions and manage audit/reconciliation activities, addressing inquiries from internal business partners and external customers as per documented policies.
- Ensure all Service Level Agreements (SLAs) are consistently met while maintaining high customer service standards.
- Review and reconcile information and documentation to mitigate risks associated with transactions, ensuring compliance with regulations and confidentiality of information.
- Analyze data to provide insights and recommendations for process improvements.
- Identify and resolve discrepancies in a timely manner, engaging directly with clients as necessary.
- Communicate effectively with internal and external stakeholders to achieve business objectives.
- Build and maintain strong relationships with stakeholders to meet service delivery expectations.
- Collaborate in the development and implementation of new processes and enhancements to existing systems.
- Understand the regulatory landscape and ensure operational integrity is upheld.
- Support the creation of tools and training programs aimed at achieving business results.
- Handle complex tasks within defined parameters, including managing escalations from colleagues.
- Conduct issue analysis and determine appropriate next steps.
- Additional responsibilities may be assigned as needed.
- Typically requires 2-3 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
- Proficient in relevant systems and technology.
- Familiarity with international regulations governing letter of credit practices.
- Understanding of the business unit's key products, services, processes, and controls.
- Knowledge of risk and regulatory requirements pertinent to the business.
- Strong analytical and problem-solving capabilities.
- Effective prioritization and customer service skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent verbal and written communication skills.
- Strong organizational and collaborative skills.
- Experience with Clean/Documentary Collections is an asset.
Compensation:
The salary for this position is competitive and commensurate with experience and qualifications.
Company Overview:
At the Bank of Montreal, we are committed to fostering a diverse and inclusive workplace. We believe that by embracing our differences, we can drive innovation and create lasting positive change for our customers and communities.
We value our employees and provide them with the tools and resources necessary for professional growth and development.
For more information about our commitment to diversity and inclusion, please visit our website.