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Information Technology Assistant Manager
3 months ago
As a member of S&C Electric Company, you will engage in initiatives that drive significant change. Your role will be pivotal in modernizing the electrical grid to ensure dependable and resilient power solutions globally. With over a century of innovation and a fully employee-owned structure since 2012, S&C continues to lead the electrical sector with forward-thinking strategies. Your contributions will enhance the safety, reliability, and resilience of the electrical infrastructure, adapting to extreme weather conditions and facilitating the shift towards sustainable energy. We are large enough to be a recognized leader in the industry yet small enough for your contributions to be felt directly within the organization.
Work Schedule
8:00 am – 5:00 pm (Mon-Fri) HybridCompensation and Benefits
Comprehensive benefits package including Medical, Dental, Vision, 401K, and Employee Stock Ownership Plan (KSOP) Tuition Reimbursement, Fitness reimbursement, Paid leaves, Dependent care FSA, Basic Life, Transit benefit, and an annual bonus based on individual and company performance. Paid vacation and 15 holidays, including seasonal shutdowns. Referral bonus program. Personal protective equipment provided. Opportunities for career advancement and professional development.Role Overview: Assistant Manager - Information Technology
Are you enthusiastic about Information Technology? S&C Electric Company is looking for a proactive individual to become part of our Production Department. As the Assistant Manager of Information Technology, you will play a key role in ensuring operational efficiency and supporting our diverse workforce.
The Assistant Manager of Information Technology will supervise the daily functions of the IT Service Desk, Office Services, and the ServiceNow platform. This position involves leading a team that provides technical assistance and office services to approximately 3,000 employees, ensuring high levels of customer satisfaction. This role requires collaboration with other IT teams and departments to ensure cohesive support for IT services.
Key Responsibilities:
Operational Oversight: Manage the daily operations of the IT Service Desk and the administration of the ServiceNow platform. Oversee office and mailroom services, including the management of office supplies and equipment maintenance. Ensure effective resource allocation and cost management within the IT Service Desk and Office Services. Guarantee timely resolution of IT service desk requests and incidents while maintaining high customer satisfaction. Leadership: Mentor and guide the IT Service Desk, ServiceNow, and Office Services teams, ensuring that operational objectives are achieved. Conduct regular performance evaluations, provide constructive feedback, and identify professional development opportunities. Performance Analysis: Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) to ensure targets are met. Analyze performance metrics to suggest process enhancements. Technical Assistance: Offer technical support and guidance to users, facilitating issue resolution and escalations as necessary. Ensure the IT Service Desk team is prepared to address a variety of technical challenges and inquiries. Collaboration: Work with other IT teams and functional areas within S&C to ensure integrated IT service support. Assist in the integration of ServiceNow with other enterprise systems to ensure smooth data flow and process alignment. Documentation: Maintain accurate records and up-to-date documentation of IT service desk processes, office services procedures, and ServiceNow configurations. Prepare and present regular reports on performance, user engagement, and project status to senior management. Project Leadership: Lead and participate in IT and office service projects, ensuring successful implementation and adoption of new technologies and systems. Collaborate with stakeholders to define project requirements, timelines, and deliverables. Vendor Management: Coordinate with external suppliers and service providers to ensure quality and cost-effective services. Manage vendor relationships and assist with contract negotiations as necessary. Budget Assistance: Support the budgeting process for IT services, IT Service Desk, Office Services, and the ServiceNow platform. Monitor expenditures to ensure cost efficiency. Compliance: Adhere to all applicable company policies and regulations.Additional Responsibilities:
Maintain regular and punctual attendance. Attend meetings as required. Communicate effectively and respectfully with colleagues. Other duties as assigned.Qualifications:
Required:
Bachelor's degree in Information Technology, Computer Science, or a related field. 5+ years of experience in IT service management or a related field. Proven experience managing IT service desks and office services in a large organization. Strong knowledge of IT service management principles and best practices. Experience with ServiceNow or similar IT service management platforms is preferred. Understanding of IT security protocols and compliance standards. Ability to collaborate effectively with cross-functional teams and external vendors. Customer-oriented mindset with excellent customer service skills. Strong leadership abilities to guide, motivate, and delegate effectively. Exceptional organizational, planning, and project management skills. Excellent communication skills (written, verbal, listening, and presentation). Strong interpersonal skills to build meaningful relationships and resolve conflicts. Analytical skills to utilize data for informed decision-making. Basic financial acumen to contribute to budgetary processes. Willingness to travel as needed.Preferred:
Advanced degree or relevant certifications. Demonstrated leadership experience within an IT function.Ready to make a significant impact? Explore opportunities with us.
