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Service Operations Assistant Manager

3 months ago

Boucherville, Quebec, Canada Canadian Tire Boucherville Full time

Position: Assistant Service Manager

Company: Canadian Tire Boucherville

Salary: Flexible, based on experience

Location: Boucherville, QC

Key Responsibilities:

  • Manage daily schedules and agendas
  • Respond to customer inquiries via phone
  • Provide coaching and training to staff
  • Welcome and assist customers
  • Ensure high-quality customer service
  • Oversee departmental operations
  • Coordinate work assignments
  • Monitor repair and service progress
  • Assist in hiring and managing personnel
  • Open and close service orders
  • Prepare estimates for repairs and services
  • Process warranty claims

Qualifications:

Experience:

  • Minimum of 3 years in a similar role

Licenses:

  • Valid Passenger Car Driver's License

Software Proficiency:

  • Familiarity with Mitchell On Demand
  • Experience with Costar

Desired Attributes:

  • Strong leadership skills
  • Team-oriented mindset
  • Positive attitude

Working Conditions:

  • Attractive compensation package
  • Comprehensive dental insurance
  • Disability coverage
  • Employee assistance programs
  • Discounts for employees
  • Life insurance options
  • Medical insurance coverage
  • Job security during off-peak seasons
  • Paid leave for birthdays
  • Generous paid time off
  • Contributions to a registered retirement savings plan (RRSP)
  • Paid sick leave
  • Access to a social club
  • Travel insurance benefits
  • Provision of work boots