Account Manager

2 months ago

Ottawa, Ontario, Canada Otis College of Art and Design Full time

Job Title: Account Manager

Job Summary:

We are seeking a highly motivated Account Manager to join our team at Otis. As a key member of our sales team, you will be responsible for territory sales, margin growth, and customer satisfaction for all customers within the assigned geography.

Key Responsibilities:

  • Prospect, build, and maintain customer relationships to achieve or exceed sales objectives.
  • Serve as a technical sales consultant to customers in the assigned territory, responsible for both territory sales and margin growth.
  • Retain and renew current maintenance agreements by improving customer satisfaction through our MFA program.
  • Manage and nurture account relationships to drive renewals and repair opportunities.
  • Conduct sales planners and needs assessments to inform account targeting efforts, including expansion within the existing installed base and renewal efforts.
  • Assist with customer concern resolution, partnering with Operations, including Service Project Manager and Service Supervisor.
  • Partner with the branch business development sales team to identify business development opportunities.
  • Actively communicate competitive feedback and market dynamics internally to help improve our solution set and refine our message.
  • Use Otis' sales tools to effectively track opportunities, pipeline, and forecast sales results.
  • Manage opportunities in the CRM pipeline and provide accurate forecasting.

Requirements:

  • Bachelor's degree required.
  • Ability to work in a highly team-oriented and dynamic environment.
  • Strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers.
  • Customer-centric with a strong desire to achieve customer satisfaction.
  • Self-motivated and able to manage many simultaneous projects and responsibilities.
  • Comfortable in a technical environment utilizing Microsoft-based computer software.
  • Strong leadership skills, goal-oriented, and self-motivated with strong time management and organizational skills.

About Otis:

At Otis, we are the world's largest elevator and escalator manufacturing, installation, and service company. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our focus is on people, and we put passengers, customers, and colleagues at the center of everything we do. We are guided by our Three Absolutes: prioritizing Safety, Ethics, and Quality in all that we do.

Join Otis:

Become a part of our global team and help us build what's next. We offer opportunities, training, and resources to build leadership and capabilities in Sales, Field, Engineering, and Major Projects. Our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

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