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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Agent at Les Rôtisseries St-Hubert Ltée. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their concerns, and resolving their issues in a timely and professional manner.
Key Responsibilities- Customer Service: Respond to customer inquiries, resolve issues, and provide information to customers in a professional and courteous manner.
- Order Taking: Take customer orders accurately and efficiently, ensuring that all necessary information is collected and processed correctly.
- Problem Resolution: Investigate and resolve customer complaints in a fair and timely manner, ensuring that customers are satisfied with the outcome.
- Education: No degree, certificate, or diploma is required for this role.
- Experience: Previous experience in a customer-facing role is an asset, but not required.
As a Call Center Agent, you will work in a fast-paced environment, responding to customer inquiries and resolving issues in a timely and professional manner. You will be required to work under pressure, handling multiple customer interactions simultaneously, and maintaining a high level of productivity and accuracy.
Personal Qualities- Punctuality: You must be able to arrive on time and be prepared to work a full shift.
- Client Focus: You must be able to prioritize customer needs and provide exceptional service to meet their expectations.
- Efficient Interpersonal Skills: You must be able to communicate effectively with customers, colleagues, and management, using active listening skills and clear, concise language.
- Excellent Oral Communication: You must be able to communicate effectively with customers, using clear, concise language and a professional tone.
- Reliability: You must be able to maintain a high level of productivity and accuracy, meeting deadlines and delivering results in a timely manner.
- Hybrid Work Arrangement: We offer a hybrid work arrangement, allowing you to work from home and in the office.
- Health Benefits: We offer a comprehensive health benefits package, including dental, disability, and vision care benefits.
- Financial Benefits: We offer a competitive salary and benefits package, including a bonus and group insurance benefits.
- Long-Term Benefits: We offer a comprehensive long-term benefits package, including maternity and parental benefits.
- Other Benefits: We offer a range of other benefits, including free parking, learning and training opportunities, on-site amenities, and a wellness program.
