Client Service Specialist

2 months ago

Toronto, Ontario, Canada Dina Constantinou Insurance Agency Full time
Position Overview
Are you driven by success? Do you seek a career in a stable and essential industry? If so, continue reading.

We are in search of a proactive and adaptable Client Service Specialist to assist with various responsibilities within our Insurance Agency. This role involves supporting clients and making a significant impact by executing a range of service-oriented tasks to ensure our customers receive the best possible experience. A successful Client Service Specialist will be flexible, organized, and eager to learn, collaborating with a dedicated team to meet Agency goals and objectives. We are looking for outstanding candidates who will help maintain the high level of service our Agency is recognized for.

Main Responsibilities
  • Support clients by implementing changes, updates, and substitutions to their policy contracts, ensuring attention to detail and effectively addressing client needs while providing guidance and education to guarantee complete satisfaction and retention.
  • Build and maintain customer relationships, following up as necessary.
  • Utilize a customer-centric, needs-based review process to inform clients about insurance options, ensuring they have access to additional team members for discussions about tailored offerings that meet their unique requirements.
  • Leverage technical resources and Corporate support to provide accurate and timely responses to client inquiries.
Requirements/Qualifications:
  • Appropriate insurance licenses, such as OTL, LLQP as necessary.
  • Exemplary professionalism, integrity, and meticulous attention to detail.
  • Ability to manage multiple tasks simultaneously.
  • Excellent communication skills.
  • Capability to thrive in a fast-paced environment.
  • Resourceful and accountable team player.
  • Strong organizational and prioritization skills.
  • Previous customer service experience is essential.
  • Proficiency in a second language is advantageous.

This position is with an independent contractor agent that is part of the Dina Constantinou Insurance Agency, not with any larger corporate entity. The employees of this agent are not employees of any corporate group. Independent contractor agents are responsible for all employment decisions regarding their staff.

Flexible work-from-home options are available.

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