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Client Relationship Manager

2 months ago

Laval, Quebec, Canada Royal Bank of Canada> Full time

Job Summary

Job Description

** Opportunity for Career Advancement **

What is the Opportunity?
As a Royal Bank of Canada Ambassador, you will be responsible for delivering exceptional customer service and finding solutions to meet the individual needs of our clients. You will champion the RBC brand and drive business growth by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to succeed in a target-based performance environment, you can build a successful career with us as a Financial Services Representative.

Key Responsibilities:

  • Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions, and by identifying sales and referral opportunities
  • Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business
  • Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfill client solutions
  • Proactively take ownership of resolving and preventing client banking problems
  • Cultivate and maintain relationships with partners to work as one RBC team
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

Requirements:

  • Demonstrated passion for putting clients first, as well as success in hands-on, target-driven solutions environment
  • Drive and self-motivation, as well as excellent communication skills and emotional intelligence
  • Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
  • Personal flexibility to work flexible hours
  • Eagerness to learn and determination to succeed
  • Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.

Preferred Qualifications:

  • Track record in building rapport and maintaining client relationships within the financial, service or retail industry
  • Mutual Funds accreditation, or willingness to obtain it (i.e., Investment Funds in Canada or the Canadian Securities Course)

What's in it for You?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
  • A world-class training program in financial services
  • Excellent career development and access to a variety of job opportunities across business and geographies
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy

Additional Job Details

Job Type:

Regular

Pay Type:

Salaried

Platform:

PERSONAL & COMMERCIAL BANKING