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Healthcare Support Specialist

2 months ago

Thunder Bay, Ontario, Canada Home and Community Care Support Services Full time
Job Summary

We are seeking a highly organized and detail-oriented Healthcare Support Specialist to provide administrative support to our Care Coordinators. As a key member of our team, you will play a vital role in ensuring that patients receive prompt and effective customer service.

Key Responsibilities
  • Provide administrative support services to Care Coordinators, including processing new referrals, orders, and patient records.
  • Enter, update, and maintain patient data in our electronic database.
  • Answer telephone inquiries from patients, families, and service providers, and refer callers as appropriate.
  • Provide back-up support to other positions as required.
Requirements
  • A Grade 12 diploma (minimum)
  • Relevant experience providing clerical support services in a computerized office environment.
  • Accurate keyboarding/data-entry skills.
  • Proficient with database software, MS Word, and Excel, and other applications in a Windows environment.
  • Excellent organizational skills and ability to work with minimal supervision.
  • Advanced multi-tasking skills, with the ability to meet performance and service goals.
  • Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic, and socio-economic backgrounds.
  • Excellent oral and written communication skills, including strong listening skills.
  • Flexibility to work a schedule that includes days, evenings, and weekends to meet organizational needs.
Preferred Qualifications
  • A college diploma in the health or social services field, or business/office administration.
  • Familiarity with medical terminology and office administrative procedures/concepts.
  • Knowledge of services provided by Home and Community Care Support Services.
  • Ability to speak French or another second language.
What We Offer
  • Attractive comprehensive compensation packages and benefits.
  • Valuable development opportunities.
  • Hourly wage of $25.35 to $29.46 as per the OPSEU Collective Agreement.
  • Membership in a world-class defined benefit pension plan.