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Sales Operations Specialist
2 months ago
Overview
The Sales Operations Specialist will play a key role in driving performance excellence and strategic decision-making across various facets of the business. This position will support the Sales Operations team in transforming financial reporting, data, and operations into business value.
Key Responsibilities
- Support the tracking of key performance indicators (KPIs) for business development and provider teams, including success metrics, market penetration, and sales performance metrics.
- Assist in maintaining effective and actionable sales reporting dashboards and reports, demonstrating year-to-date progress versus expectations.
- Efficiently manage customer lists and segment them into appropriate groups, facilitating targeted sales strategies and enhancing customer engagement initiatives.
- Monitor the sales funnel across business development, provider, MSD, and data commercialization sales teams, informing financial risks and opportunities on a monthly basis.
- Produce comprehensive monthly reports and/or PowerPoint presentations on customer performance metrics, providing actionable insights to drive strategic decision-making and optimize sales strategies.
- Assist with sales budget and long-range plan (LRP) inputs and forecast updates, tracking revenue trends for key products and molecules.
- Perform research needs as required, informing pipeline molecule analysis and client segmentation strategy.
- Analyze data from various internal and external sources to aid in data-driven decision-making.
- Ensure accuracy and integrity of Salesforce data through proactive maintenance and regular customer audits, empowering informed decision-making for sales teams.
- Coordinate Net Promoter Score (NPS) across provider solutions therapeutic areas to gather customer feedback.
General Responsibilities
- Communicate data-driven insights and recommendations in clear and useful terms.
- Collaborate across business performance solutions (BPS) business units to identify and develop innovative strategies and tactics to optimize sales opportunities.
- Work closely with the manager, customer insights and strategy on special initiatives and projects as applicable.
Position Requirements
- University degree in a relevant discipline. An MBA or other master's degree would be an asset.
- Minimum of 3 to 5 years' experience in a similar role, preferably in the biopharma and/or healthcare industry.
- Knowledge of the Canadian healthcare industry business and/or experience with IQVIA data sets would be a definite asset.
- Advanced knowledge of Microsoft Office products (Excel, Power BI, PowerPoint, Word), and knowledge of or experience with CRM (Salesforce) would be an asset.
- Strong analytical and problem-solving skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Creative problem solver open to innovative analytic approaches.
- Excellent communication, presentation, and interpersonal skills; results-oriented, passionate, and driven to succeed.
- Demonstrated leadership, strong team player, ability to manage priorities and meet tight deadlines.
- High sense of urgency with the ability to multitask, work proactively, and independently in a fast-paced, dynamic environment.
- Bilingual (English and French), both written and spoken, would be an asset.
Our Base Pay Range for this position
$71,400 - $119,000
