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Operational Analyst
2 months ago
We are seeking a highly skilled Operational Analyst to join our team at National Bank. As an Operational Analyst, you will play a critical role in ensuring the smooth operation of our investment operations.
Key Responsibilities- Client Request Handling: Ensure diligent handling of various requests from our clients and partners, providing timely and accurate responses.
- Data Analysis: Analyze and interpret data to accurately carry out administrative requests, identifying trends and areas for improvement.
- Process Optimization: Achieve productivity and quality objectives by mastering end-to-end processes, streamlining workflows, and implementing process improvements.
- Team Collaboration: Carry out assigned activities and proactively support colleagues, fostering a positive and collaborative team environment.
- Organizational Alignment: Ensure alignment with organizational and team priorities, adhering to our behavioral values and work organization principles.
- Performance Improvement: Identify ways to enhance performance and the client experience, contributing to the growth and development of our team.
Our team is composed of 20-40 colleagues, working together to achieve our goals. We value a culture that balances performance, daily enjoyment, and development opportunities.
What We Offer- Dynamic Work Environment: Our modern collaboration tools and dynamic work environments promote a pleasant employee experience.
- Continuous Learning: We offer a variety of learning forms, including learning by doing, training content, and collaboration with colleagues of diverse expertise and profiles.
- Employee Feedback: We encourage continuous dialogue and feedback, valuing employee ideas and suggestions.
- Education: 3-year college diploma (DEC) or equivalent.
- Experience: Experience in customer service and/or administrative activities, ideally in a financial environment.
- Technical Skills: Ease of use with Microsoft software and knowledge of banking systems, such as OSS-T80, Filenet, GDI, and Accurate.
- Soft Skills: Sense of initiative, diligence, autonomy, and effective prioritization.
