Interim Assistant Store Director

2 weeks ago

Vancouver, British Columbia, Canada Sephora Full time

About the Role:

An Interim Assistant Store Director - Client Experience & Services is responsible for overseeing the client experience in a specific Sephora store location. This role involves supporting in areas such as client service, sales floor standards, team leadership, and service-related areas such as the Beauty, Skin, and Fragrance Studio, as well as all beauty classes within the store.

Key Responsibilities:

  • Training & Development: Execute Beauty Advisors training for all new hires and existing team members, facilitating orientation and selling model training sessions whenever possible.
  • Sales Experience: Ensure all team members understand and properly execute Sephora's selling model, Celebrate Beauty, and its guiding principles.
  • Passionate about Clients: Ensure timely response to all client feedback for the store, acting on client-related issues/feedback from Sephora's client feedback tool (Medallia), the client service hotline, or direct feedback from clients.
  • Entrepreneurial Spirit: Understand store goals, opportunities, and trends, ensuring all team members are aligned with each.
  • Employee Engagement: Demonstrate Sephora's values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, and Initiative.

Requirements:

  • You have two to four years' experience in a similar role at a similar volume store or equivalent internal experience.
  • You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
  • You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
  • You have proven ability to be a leader on the sales floor to develop, coach, train our team members while leading them to success through company initiatives.

What You'll Enjoy:

  • The People: You will be surrounded by the best talent in the industry – people you can be proud to work with.
  • The Perks: Enjoy the discounts, gratis, and exclusive brand events.
  • The Education: We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

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