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Insurance Customer Service Representative
2 months ago
Insurance Agency Job Description
**About Us**
At Anna Raeli Insurance Agency, we pride ourselves on providing exceptional customer service and helping individuals protect their assets and preserve their wealth. Our team is dedicated to delivering remarkable and memorable experiences for our clients.
**Job Summary**
We are seeking a highly organized and customer-focused Office Representative to join our team. As an Office Representative, you will play a vital role in assisting our clients with their insurance needs, answering calls and emails, and performing various administrative tasks.
**Responsibilities**
* Assist clients with changes, cancellations, and updates to their insurance contracts, ensuring their needs are met effectively and efficiently.
* Establish and maintain strong customer relationships, following up with clients as needed to ensure their satisfaction and retention.
* Use a customer-focused approach to educate clients about insurance options, providing personalized recommendations to meet their unique needs.
**Requirements**
* Professionalism and attention to detail are essential for this role.
* Ability to multitask and work in a fast-paced environment.
* Strong communication and verbal skills, with the ability to communicate effectively with clients and managers.
* Ability to work as an active and responsible team member, taking orders and prioritizing tasks effectively.
**Qualifications**
* High school diploma required.
* 2 years of experience in office work, preferably in a customer service or operations role.
* Knowledge of financial documents and ability to use computer software and communication technology.
* Experience with customer service and operations is highly desirable.
* Second language is a plus.
**Benefits**
* Competitive hourly rate and bonus structure.
* Opportunities for professional growth and development.
* Collaborative and dynamic work environment.
