Machine Technician
2 months ago
About the Role
We are seeking a skilled Machine Technician to join our team at Canadian Bank Note. As a Machine Technician, you will play a critical role in maintaining and repairing our border management systems, including hardware and software installations and creating documentation.
Key Responsibilities
- Monitor customer operations and perform basic hardware repair and maintenance of workstations, high-speed and desktop automated printers, laminators, power supplies, UPS batteries, etc.
- Triage customer issues and perform 1st-level support for hardware, software, and basic networking problems.
- Travel to customer sites to perform preventive maintenance and repairs, and liaise directly with customers.
- Develop and maintain technical documentation and knowledge base.
- Collaborate with cross-functional teams to resolve technical issues and improve system performance.
Requirements
- Formal education in electrical or mechanical engineering.
- 2-3 years of experience providing client-facing technical support.
- Excellent problem-solving skills and ability to work under pressure.
- Ability to obtain and maintain Government of Canada Secret (Level II) clearance.
- Valid passport.
- Ability to travel to customer sites.
About Us
Canadian Bank Note designs and develops industry-leading solutions for border security, civil identity, driver identification, and other domains. We are committed to fostering a diverse and inclusive work environment and encourage applications from underrepresented groups.
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