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Machine Technician

2 months ago

Mississauga, Ontario, Canada Canadian Bank Note Full time

About the Role

We are seeking a skilled Machine Technician to join our team at Canadian Bank Note. As a Machine Technician, you will play a critical role in maintaining and repairing our border management systems, including hardware and software installations and creating documentation.

Key Responsibilities

  • Monitor customer operations and perform basic hardware repair and maintenance of workstations, high-speed and desktop automated printers, laminators, power supplies, UPS batteries, etc.
  • Triage customer issues and perform 1st-level support for hardware, software, and basic networking problems.
  • Travel to customer sites to perform preventive maintenance and repairs, and liaise directly with customers.
  • Develop and maintain technical documentation and knowledge base.
  • Collaborate with cross-functional teams to resolve technical issues and improve system performance.

Requirements

  • Formal education in electrical or mechanical engineering.
  • 2-3 years of experience providing client-facing technical support.
  • Excellent problem-solving skills and ability to work under pressure.
  • Ability to obtain and maintain Government of Canada Secret (Level II) clearance.
  • Valid passport.
  • Ability to travel to customer sites.

About Us

Canadian Bank Note designs and develops industry-leading solutions for border security, civil identity, driver identification, and other domains. We are committed to fostering a diverse and inclusive work environment and encourage applications from underrepresented groups.