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Store Operations Manager
2 months ago
Job Summary:
The Assistant Store Manager is a key member of the store leadership team, responsible for the supervision of salesfloor associates and store processes. This role ensures the store team delivers a high-quality member experience, follows up on store recovery, and has ownership of opening and closing responsibilities.
Key Responsibilities:
- Supervise salesfloor associates and store processes to ensure a high-quality member experience.
- Follow up on store recovery and have ownership of opening and closing responsibilities.
- Work with all associates to support the Store General Manager in implementing corporate merchandising directives, operational processes, and human resources initiatives.
- Manage store associates and their performance to achieve financial objectives and execute store operations.
- Assist the Store General Manager in creating and achieving the store profit plan by identifying opportunities to drive additional sales while improving margin and expense control.
- Execute store operations, establish daily and weekly priorities, and manage store productivity.
- Provide direction and discipline to ensure effective execution of corporate merchandising and sales programs.
- Assist associates with member programs, such as protection agreements, credit card applications, and Shop Your Way Rewards.
- Give guidance and training to associates on displaying merchandise, applying selling skills, and improving service standards.
- Create a work environment that fosters open communication, encourages feedback from the store team, and reacts to suggestions in a timely and confidential manner.
- Provide the Store General Manager with fact-based, real-time feedback on opportunities and solutions that support the business.
- Cultivate a high-performing team through ongoing performance management and partner with the Store General Manager and store leadership team to identify and develop high-potential internal leaders.
- Follow MPS guidelines and train associates to minimize waste by following MC&C guidelines and demonstrate good use of MPS standards.
Requirements:
- High school graduate or equivalent.
- Driver's license required.
- Extensive knowledge of store merchandising and retail management practices and procedures.
- Strong organizational skills to receive, disseminate, and follow up on corporate information.
- Proven ability to manage and mentor team members, lead and influence cross-functional working groups, and achieve results.
- Microsoft Office computer skills, including Word, Excel, and Outlook.
- Ability to work during critical retail time frames, including Fridays, Saturdays, Sundays, holidays, or other event-related times.
- Minimum of two years of retail experience or equivalent.
