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IT Operations Specialist

2 months ago


Toronto, Ontario, Canada BMO Full time
Job Summary

We are seeking a highly skilled IT Operations Specialist to join our team at BMO. As an IT Operations Specialist, you will be responsible for ensuring the smooth operation of our mission-critical systems, providing technical support, and collaborating with cross-functional teams to drive business outcomes.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to end-users, troubleshooting and resolving issues related to computer systems, applications, and network infrastructure.
  • Infrastructure Management: Monitor and manage the performance of our technical infrastructure, including servers, storage, and network devices, to ensure optimal uptime and availability.
  • Incident Management: Collaborate with cross-functional teams to identify, analyze, and resolve technical incidents, ensuring minimal disruption to business operations.
  • Change Management: Develop and implement changes to technical infrastructure and systems, ensuring seamless integration and minimal impact on business operations.
  • Process Improvement: Identify opportunities for process improvement and implement changes to enhance efficiency, productivity, and quality of service.
Requirements
  • Education: Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience: 2-4 years of experience in IT operations, technical support, or related field.
  • Skills: Strong technical skills, excellent communication and problem-solving skills, and ability to work in a fast-paced environment.
What We Offer
  • Competitive Salary: $60,000 - $111,700 per year.
  • Benefits: Comprehensive health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.
  • Professional Development: Opportunities for training, mentorship, and career growth.