Department Head
2 months ago
Job Summary:
We are seeking a highly motivated and experienced Department Manager to lead our Starbucks department at Longo's. As a key member of our management team, you will be responsible for ensuring the department is prepared for daily operations and driving sales growth.
Key Responsibilities:
- Hire, motivate, and mentor Team Members to achieve sales and customer satisfaction goals.
- Lead, coach, and train Team Members to maintain high levels of productivity and engagement.
- Resolve Team Member and customer issues in a timely and professional manner.
- Ensure merchandising and operational standards are met, and company policies and procedures are upheld.
- Manage inventory, schedule, and financial objectives to drive business results.
- Implement initiatives to support company objectives and monitor local competitors.
- Provide exceptional customer service to all Team Members, Customers, and Vendors.
Requirements:
- Minimum of 2 years of experience in a Starbucks department with management experience and product knowledge.
- Thorough understanding of financials with a proven track record of delivering on financial targets.
- Strong computer skills and ability to quickly learn new systems.
- Understanding of Employment Standards, WHMIS, Food Safety, and Loss Prevention practices.
- Ability to role model and inspire behavior consistent with our values.
- Strong coaching and mentoring skills.
- Ownership to resolve issues with a sense of urgency.
- Effective communication and listening skills.
Work Environment:
This is a full-time position that requires availability to work days, evenings, and weekends. Travel may be required to support off-site events.
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