About the Role:

We are seeking a highly skilled and customer-focused Banking Professional to join our team at Banque Nationale. As a Bank Advisor, you will play a key role in providing exceptional service to our customers, building strong relationships, and driving business growth.

Key Responsibilities:

• Welcome and engage with customers, addressing their inquiries and concerns.
• Assist customers with banking applications, transactions, and other financial services.
• Listen actively to customer needs and resolve complex situations in a timely and professional manner.
• Provide expert advice and transactional solutions to individuals, helping them achieve their financial goals.
• Build and maintain strong relationships with customers, understanding their needs and preferences.
• Ensure customer satisfaction and engagement through proactive communication and issue resolution.
• Collaborate with colleagues to provide comprehensive solutions and referrals to customers.
• Maintain compliance with regulatory requirements and risk management policies.

About the Team:

Our branch is open one evening a week, offering flexible working hours and a dynamic work environment. You will report to the Customer Service Director and work closely with a team of specialists in investment, credit, mortgage financing, and more. We value diversity, inclusion, and teamwork, and encourage knowledge sharing and collaboration.

Requirements:

• Hold a College Diploma (DEC) or equivalent.
• Proven customer service experience, with a strong focus on building relationships and resolving issues.
• Excellent communication and interpersonal skills, with the ability to work with diverse customers and colleagues.
• Compassionate and empathetic, with a strong understanding of customer needs and preferences.
• Interest in technology and a willingness to learn and adapt to new systems and processes.

Skills and Qualifications:

Quick learning, brand ambassadorship, insurance knowledge, customer-centric approach, communication skills, compliance expertise, mortgage credit knowledge, business development skills, diversity and inclusion awareness, client education, empathy, customer engagement, financing expertise, and proposal generation.

Benefits and Perks:

Enjoy competitive compensation, flexible benefits, and a range of perks designed to support your well-being and that of your family. Our benefits package includes a health and wellness program, flexible group insurance, generous retirement plan, stock purchase plan, employee assistance program, preferred banking services, community initiatives, telemedicine services, virtual sleep improvement clinic, and more.

Our Culture:

We are a people-first bank, driven by a bold and entrepreneurial culture. Our core values of collaboration, agility, and empowerment guide everything we do. We strive to create a barrier-free and accessible work environment for all employees, and we are committed to inclusion and diversity.