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Venue Tour Program Coordinator
2 months ago
Job Title: Venue Tour Program Coordinator
Job Summary:
We are seeking a highly organized and dynamic Venue Tour Program Coordinator to lead and coordinate the new Scotiabank Arena Tour Program. The ideal candidate will have a passion for event management, a knack for logistics, and exceptional communication skills.
Key Responsibilities:
- Team Leadership: Manage a team of part-time tour guides, conduct regular performance evaluations, and provide constructive feedback to foster a positive and collaborative work environment.
- Tour Coordination: Manage all aspects of venue tours, including scheduling, logistics, and on-site execution, ensuring that all tours are conducted smoothly, professionally, and in accordance with company standards.
- Cross Functional Collaboration: Work closely with internal MLSE cross-functional groups to ensure tours are aligned with current promotions, events, and business objectives, coordinating with internal teams to prepare the venue and any necessary resources for tours.
- Logistics Management: Oversee the setup and teardown of tour-related equipment and materials, ensuring that all logistical aspects of the tour are addressed.
- Performance Tracking: Monitor and evaluate the effectiveness of the tour program through feedback, surveys, and performance metrics, analyzing data to identify areas for improvement and implementing enhancements as needed.
- Budget Management: Develop and manage the budget for the tour program, including costs related to staffing, materials, and other tour-related expenses, ensuring that the program operates within budget and meets financial goals.
- Marketing Support: Collaborate with the Marketing team to create promotional materials and campaigns that drive interest in venue tours, assisting in the development of content for social media, website, and other marketing channels.
Qualifications:
- Post-Secondary Education: Post-secondary education or a certificate/diploma in Event Management, Hospitality, Business Administration, or a related field.
- Experience: Minimum of 2-3 years of experience in event management, program coordination, or a related role, with experience leading and managing part-time or freelance teams.
- Skills: Exceptional organizational and multitasking skills, with keen attention to detail, excellent interpersonal and communication skills, and proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM and event management software.
- Additional Requirements: Strong problem-solving skills, ability to handle high-pressure situations with professionalism, and ability to work flexible hours, including evenings and weekends, as needed.
