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Scientific Instrumentation Specialist

2 months ago

Montreal, Quebec, Canada Spelman College Full time
Job Title: Field Service Specialist

TA Instruments is seeking a highly skilled and motivated professional to join our Field Service Organization in the Eastern Canada (Montreal) Service Territory.

Job Summary:

We are looking for a Field Service Specialist to provide technical expertise on TA Instruments' innovative product suite (Thermal Analysis Instruments) for multiple customer laboratories spanning across various industries.

Responsibilities:
  • Provide customer service, training, and troubleshooting support for customer problems.
  • Repair, install, and use all currently supported instrument models and accessories.
  • Prepare reports, logs, and documentation of service and repair activities.
  • Establish and maintain prompt professional communications with customers and internal resources.
  • Provide information to customers regarding service products and offerings.
Requirements:
  • Associates Degree in Chemistry, Engineering, Biology, or other science-related field.
  • 2+ years of experience with installation, performance maintenance, troubleshooting, support, and/or end-user utilization of scientific instrumentation.
  • Ability to perform effective system-level troubleshooting.
  • Fluent speaking French.
  • Strong customer focus, interpersonal savvy, and analytical approach.
Travel:
  • A clean driving license and a valid passport will be required.
  • This is a territory-based position with traveling within your designated territory, and occasional overnight travel may be required.