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Control Valve Field Service Technician
1 month ago
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Our team is committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.
Job Summary:
As a Control Valve Field Service Technician, you will travel to customer locations to troubleshoot and repair all Flowserve Control Valve Business Unit products. You will also solicit the sale and installation of spare parts, repair and overhaul competitor's valves when needed, and have end users rely upon and consider you as a knowledgeable control valve resource. This position also involves the use of valve diagnostic systems for predictive and preventative maintenance, troubleshooting equipment returned to the factory for failure analysis, and answering customer's questions over the telephone or by e-mail in order to solve problems.
Responsibilities:
- Troubleshooting and repairing equipment in the field, primarily consisting of Flowserve Control Valve products, but may also include control valve products of other manufacturers.
- Provide technical phone support to customers.
- Assist Flowserve QRC's when requested and available.
- Assist the engineering department with failure evaluations.
- Initiate Non Conformance Reports (NCR's).
- Conduct diagnostic testing on control valves and interpret the results. Testing can be via SoftTools, Profiler, ValveSight, FAST Test, or StarTalk XP software.
- Ability to configure, calibrate and commission all digital equipment manufactured by Flowserve. Proficient with HART, MODBUS and Foundation Fieldbus digital communication protocols.
Requirements:
- College or technical school; two years related experience and/or training; or equivalent combination of education and experience.
- HS Diploma / GED and 3-5 years relevant experience.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Basic knowledge of computers is helpful.
- While performing the duties of this job, the employee is regularly required to sit, stand; use hands to finger, handle, or feel; talk or hear. The employee must frequently be able to reach with hands and arms.
- The employee is required to walk, stoop, kneel, or crouch. The employee must also occasionally lift 50 pounds or less.
- Specific vision abilities required by this job include clear vision to pass a motor vehicle driving test since driving of rental or company vehicle is required with this job.
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
