Tour Operations Manager

4 weeks ago


Calgary, Alberta, Canada Universal Explorer Inc Full time
Job Title: Tour Operations Supervisor

Universal Explorer Inc is seeking a highly organized and detail-oriented Tour Operations Supervisor to join our team. As a key member of our operations team, you will be responsible for coordinating and supervising guided tours, ensuring seamless execution and exceptional customer experiences.

Key Responsibilities:
  • Coordinate activities with other work units or departments to ensure efficient tour operations.
  • Establish and maintain work schedules and procedures to meet tour demands.
  • Prepare and submit reports on tour performance, customer feedback, and operational efficiency.
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Assist clients/guests with special needs, ensuring their comfort and satisfaction.
  • Coordinate, assign, and review work to ensure timely completion and high-quality results.
  • Requisition materials and supplies to support tour operations.
Requirements:
  • Criminal record check.
  • Attention to detail.
  • Efficient interpersonal skills.
  • Flexibility.
  • Organized.
  • Team player.
  • Work Term: Permanent.
  • Work Language: English.
  • Hours: 30 to 40 hours per week.


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