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Citizen Services Officer

2 months ago

Timmins, Ontario, Canada Service Canada Full time
About the Role

We are seeking a highly skilled and detail-oriented Citizen Services Officer to join our team at Service Canada. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Client Service: Provide excellent customer service to clients, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Communication: Communicate effectively with clients, colleagues, and management, both verbally and in writing.
  • Problem-Solving: Analyze and resolve client issues in a fair and timely manner, using sound judgment and problem-solving skills.
  • Teamwork: Work collaboratively with colleagues to achieve team goals and objectives.
  • Adaptability: Be flexible and adaptable in a fast-paced environment, with changing priorities and deadlines.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Computer and Technology Knowledge: Proficient in MS Outlook, MS Word, and MS Windows.
  • Security and Safety: Enhanced reliability security clearance.
  • Work Conditions and Physical Capabilities: Ability to work in a fast-paced environment, with attention to detail and ability to work under pressure.
  • Personal Suitability: Accurate, client-focused, efficient interpersonal skills, excellent oral and written communication, judgment, dependability, and analytical skills.
  • Experience: 1 to less than 7 months of experience in a customer service role, with occasional employment and bilingual language skills.