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Business Analyst

2 months ago

Calgary, Alberta, Canada Acera Insurance Full time
About the Role

We are seeking a highly skilled Business Analyst to join our team at Acera Insurance. As a Business Analyst, you will play a critical role in driving business improvements and optimizing processes.

Key Responsibilities
  • Gather and analyze business requirements from stakeholders to understand their needs and objectives.
  • Conduct detailed analysis of business processes and workflows to identify areas for improvement and optimization.
  • Collaborate with various operational teams to understand technical solutions and align them with business needs.
  • Create workflows to meet the business requirements.
  • Assist with planning, coordinating and managing projects to meet business needs.
  • Develop and deliver training programs and materials to staff on new processes, systems, and tools.
  • Provide ongoing support and guidance to staff to ensure they are proficient with new technologies and processes.
  • Conduct post-implementation reviews to gather feedback and identify areas for further improvement.
Requirements
  • Proven experience as a Business Analyst, Project Manager or Learning & Development specialist, preferably within the insurance brokerage industry.
  • Experience working with software such as Applied Epic and Salesforce
  • Experience in project management with a strong understanding of project management methodologies and tools.
  • Excellent analytical and problem-solving skills, with the ability to drive business improvements
  • Strong communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
  • Proficiency in business analysis tools and software (e.g., Microsoft Visio, Excel, Power BI).
  • Experience in developing and delivering training programs.
About Acera Insurance

Acera Insurance is one of the largest independent, employee-controlled brokerages in Canada. With over 60 locations across Alberta, British Columbia, Ontario, and the Yukon, and $1 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective.

We are an equal opportunity employer and are committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.