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Cloud & System Administrator
2 months ago
Job Summary
We are seeking a highly skilled Cloud & System Administrator to join our team at Smart & Biggar. As a key member of our Digital Infrastructure and Support Team, you will play a critical role in maintaining our cloud and on-premises systems and infrastructure.
Key Responsibilities
- Infrastructure Management
- Oversee and manage both on-premises and Azure cloud environments.
- Manage and support essential infrastructure components, including virtual servers, storage, and networking.
- Implement robust system monitoring and alerting to ensure optimal performance and early detection of issues.
- Continuously optimize system performance through software updates, license management, and certificate renewal.
- Maintain and support a comprehensive network infrastructure, encompassing firewalls, routers, switches, access points, LAN, WAN (SD-WAN), WIFI, and VPN.
- Manage and support IP Telephony systems (Cisco Call Manager & Microsoft Teams Phone).
- Manage Office and Active Directory environments for efficient user management and collaboration.
- Ensure high system availability, load balancing, and maintain robust backup and disaster recovery plans (DRP) to minimize downtime and data loss.
- Actively participate in the planning, implementation, and testing of new technologies to drive innovation and efficiency.
- Collaborate with other IT areas to identify and resolve problems, ensuring smooth operations and project success.
- System Administration and Cybersecurity Support
- Manage on-premises servers, network devices, and operating systems (Windows, Linux) to ensure optimal performance and security.
- Provide technical support to end-users, manage user accounts and permissions, and assist with Active Directory administration.
- Perform routine administrative tasks and contribute to the maintenance and support of security tools (GPO and Configuration Policies, AD Tools, E5, MXDR, SIEM, etc.).
- Collaborate with the Cybersecurity team to implement and maintain security measures, policies, and procedures.
- Monitor for security threats and vulnerabilities, respond to security incidents, and perform incident response procedures, including investigation, root cause analysis, and reporting.
- Cross-Functional Collaboration
- Collaborate effectively with IT teams on infrastructure and security projects, including intrusion testing, awareness campaigns, and training initiatives.
Requirements
- Bachelor's degree in computer science, information technology, or a related field.
- 5+ years of experience as a system administrator or cloud administrator.
- In-depth knowledge of Active Directory, Windows, and Linux operating systems.
- Proficiency in communication protocols, network security, and scripting (Powershell).
- Practical experience with VMware vSphere/ESXi and Azure IaaS and PaaS products.
- Familiarity with GPO/Intune Configuration Policies, security concepts, and cloud infrastructure (Microsoft).
- Strong analytical, problem-solving, and troubleshooting skills.
- Ability to work independently and collaboratively in a team environment.
- Strong organization and documentation skills.
- Client-focused approach with excellent communication skills.
- Experience in SCRUM or Agile environments.
- ITIL knowledge or certification.
- Bilingual (French/English).
- Ability to travel to different Quadra sites to provide support when needed.
Additional Desired Skills and Experience
- Proficiency in vulnerability scanning, patching, and risk assessment.
- Familiarity with common security technologies (IDP/IPS, antivirus, SIEM, endpoint protection).
- Experience in handling security incidents, including incident response planning, investigation, and remediation.
- Knowledge of threat intelligence sources and techniques for identifying and mitigating emerging threats.
- Understanding of data privacy regulations (e.g., GDPR, CCPA) and their implications for system administration.
Working Conditions
We offer a hybrid work policy to promote work-life balance, allowing a combination of on-site and remote work.
Requires the physical ability to participate in training sessions, presentations, and meetings.
Occasional travel may be necessary for engaging with clients, stakeholders, or off-site personnel/management, necessitating flexibility in scheduling and location.
