Director of Client Experience
3 weeks ago
At Sun Life Financial, we're seeking a seasoned professional to lead our journey design efforts. As a Director, Journey Design, you'll be responsible for crafting exceptional client experiences that drive business outcomes.
Key Responsibilities:- Lead the identification, collection, and analysis of key data and insights to prioritize journeys and interactions across various channels.
- Collaborate with stakeholders to define and shape key client experiences across our products, services, and channels.
- Partner with Product and Business to develop short-term and long-term CX roadmaps that identify key changes required to deliver the target client experience and measurable business and client outcomes.
- Develop and leverage service design tools to build a comprehensive view of current and future state experiences.
- Connect client-facing touchpoints with back-end capabilities to support design, development, and delivery phases.
- Facilitate and connect the design and development of various features/functions into experience level programs at a journey level.
- 7+ years' experience in journey design, service design, product strategy, or a closely associated field.
- Post-secondary education in Marketing, Business, or Design-related field.
- Experience leading and managing teams responsible for journey design and delivery of omni-channel Client Experience.
- A dynamic work environment with opportunities for growth and development.
- A competitive salary range of $110,000 - $180,000.
- A flexible hybrid work model.
Sun Life Financial is a Great Place to Work Certified company, committed to diversity and inclusion. We strive to create a flexible work environment where our employees are empowered to do their best work.
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Director of Client Experience
2 weeks ago
Old Toronto, Ontario, Canada Sun Life Financial Full timeJob Title: Director, Journey DesignAt Sun Life Financial, we're seeking a seasoned professional to lead our Journey Design team. As a Director, Journey Design, you'll be responsible for crafting exceptional client experiences across our products, services, and channels.Key Responsibilities:Lead the identification, collection, and analysis of key data and...
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Director of Client Experience
2 weeks ago
Old Toronto, Ontario, Canada Sun Life Financial Full timeJob Title: Director, Journey DesignAt Sun Life Financial, we're seeking a seasoned professional to lead our Journey Design team. As a Director, Journey Design, you'll be responsible for crafting exceptional client experiences across our products, services, and channels.Key Responsibilities:Lead the identification, collection, and analysis of key data and...
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Executive Director Position
2 weeks ago
Old Toronto, Ontario, Canada Director File Full timeExecutive Director OpportunityWe are seeking a visionary leader to co-lead Canada's largest professional theatre for young audiences. As Executive Director, you will be responsible for collaborating with the Artistic Director to inspire and promote a collaborative theatre spirit amongst staff, volunteers, and the artistic community.Key...
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Director, Threat Intelligence Specialist
2 months ago
Old Toronto, Ontario, Canada Director File Full timeAs a key member of the Director File team, you will be responsible for leading the collection, analysis, and production of intelligence to support the organization's strategic objectives. You will work closely with the Senior Director of Threat Intelligence to assess trends and provide recommendations to end-users across the enterprise.Key...
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Director, Threat Intelligence Specialist
2 months ago
Old Toronto, Ontario, Canada Director File Full timeAs a key member of the Director File team, you will be responsible for leading the collection, analysis, and production of intelligence to support the organization's strategic objectives. You will work closely with the Senior Director of Threat Intelligence to assess trends and provide recommendations to end-users across the enterprise.Key...
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Director of Threat Intelligence
4 weeks ago
Old Toronto, Ontario, Canada Director File Full timeJob Title: Director, Threat IntelligenceAs a key member of our Threat Intelligence team, you will be responsible for collecting, analyzing, and producing intelligence to support our end-users across the enterprise. You will assess trends and provide recommendations to drive business decisions.Key Responsibilities:Collect and analyze threat intelligence to...
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Director of Threat Intelligence
4 weeks ago
Old Toronto, Ontario, Canada Director File Full timeJob Title: Director, Threat IntelligenceAs a key member of our Threat Intelligence team, you will be responsible for collecting, analyzing, and producing intelligence to support our end-users across the enterprise. You will assess trends and provide recommendations to drive business decisions.Key Responsibilities:Collect and analyze threat intelligence to...
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Director of Threat Intelligence
1 month ago
Old Toronto, Ontario, Canada Director File Full timeJob Title: Director, Threat IntelligenceAs a key member of our Threat Intelligence team, you will be responsible for collecting, analyzing, and producing intelligence to support our end-users across the enterprise. Your expertise will be essential in assessing trends and providing recommendations to drive business decisions.Key Responsibilities:Collect and...
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Director of Threat Intelligence
1 month ago
Old Toronto, Ontario, Canada Director File Full timeJob Title: Director, Threat IntelligenceAs a key member of our Threat Intelligence team, you will be responsible for collecting, analyzing, and producing intelligence to support our end-users across the enterprise. Your expertise will be essential in assessing trends and providing recommendations to drive business decisions.Key Responsibilities:Collect and...
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Client Director
2 weeks ago
Old Toronto, Ontario, Canada Syntrio, Inc. Full timeJob Title: Bilingual Client Success DirectorWe are seeking a highly skilled and experienced Bilingual Client Success Director to join our team at ClearView Toronto office.ClearView provides ethics software solutions to global enterprise clients. Our ideal candidate will have a strong background in leading a team of client-facing representatives and a proven...
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Director of Client Relations
4 weeks ago
Old Toronto, Ontario, Canada GardaWorld Companies Full timeDirector, Customer RelationsThis role oversees a designated group of clients and Account Managers, responsible for customer service, collaboration with clients and the Account Management team to ensure key metrics and measurements are up-to-date and actioned. The Director of Customer Relations is responsible for client retention and growth with existing and...
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Director of Client Relations
4 weeks ago
Old Toronto, Ontario, Canada GardaWorld Companies Full timeDirector, Customer RelationsThis role oversees a designated group of clients and Account Managers, responsible for customer service, collaboration with clients and the Account Management team to ensure key metrics and measurements are up-to-date and actioned. The Director of Customer Relations is responsible for client retention and growth with existing and...
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Director of Client Relations
2 weeks ago
Old Toronto, Ontario, Canada Gardaworld Full timeJob Title: Director, Customer Relations, GTAJob Summary:The Director of Customer Relations is a key leadership position responsible for overseeing a designated group of clients and Account Managers. This role requires strong communication and delegation skills, as well as the ability to create a positive work environment and motivate team members to achieve...
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Director of Client Relations
2 weeks ago
Old Toronto, Ontario, Canada Gardaworld Full timeJob Title: Director, Customer Relations, GTAJob Summary:The Director of Customer Relations is a key leadership position responsible for overseeing a designated group of clients and Account Managers. This role requires strong communication and delegation skills, as well as the ability to create a positive work environment and motivate team members to achieve...
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NetSuite Client Director
4 weeks ago
Old Toronto, Ontario, Canada Spaulding Ridge Full timeNetSuite Client DirectorWe are seeking a seasoned NetSuite professional to lead our Finance & Operations Practice. As a NetSuite Client Director, you will be responsible for driving client engagements, serving as a subject matter expert, and driving sales efforts to expand our client base.Key Responsibilities:Lead NetSuite client engagements and develop...
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NetSuite Client Director
4 weeks ago
Old Toronto, Ontario, Canada Spaulding Ridge Full timeNetSuite Client DirectorWe are seeking a seasoned NetSuite professional to lead our Finance & Operations Practice. As a NetSuite Client Director, you will be responsible for driving client engagements, serving as a subject matter expert, and driving sales efforts to expand our client base.Key Responsibilities:Lead NetSuite client engagements and develop...
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Utilization Management Program Director
4 weeks ago
Toronto, Ontario, Canada HealthEcareers - Client Full timeJob Summary:As a key member of the HealthEcareers - Client team, the Utilization Management Program Director will oversee the day-to-day operations of the Utilization Management Program in the Service Area or a Medical Center. This role requires a strategic thinker who can ensure cost-effective and quality patient care by optimizing resource utilization. The...
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Utilization Management Program Director
4 weeks ago
Toronto, Ontario, Canada HealthEcareers - Client Full timeJob Summary:As a key member of the HealthEcareers - Client team, the Utilization Management Program Director will oversee the day-to-day operations of the Utilization Management Program in the Service Area or a Medical Center. This role requires a strategic thinker who can ensure cost-effective and quality patient care by optimizing resource utilization. The...
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Director of Client Relations
2 weeks ago
Old Toronto, Ontario, Canada Gardaworld Full timeDirector, Customer Relations, GTAJob Summary: We are seeking a highly skilled and experienced Director of Customer Relations to lead our client relations team in GTA. The successful candidate will be responsible for overseeing a designated group of clients and Account Managers, ensuring exceptional customer service, and driving business growth.Key...
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Utilization Management Program Director
4 weeks ago
Toronto, Ontario, Canada HealthEcareers - Client Full timeJob Summary:As a key member of the HealthEcareers - Client team, the Utilization Management Program Director will oversee the day-to-day operations of the Utilization Management Program in the Service Area or a Medical Center. This role requires a strategic thinker who can ensure cost-effective and quality patient care by optimizing resource utilization. The...