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Strategic Account Manager

2 months ago

Dorval, Quebec, Canada EMCO Corporation Full time

About EMCO Corporation

EMCO Corporation is one of Canada's leading distributors of plumbing, industrial plumbing, HVAC, waterworks, and building industry products. We offer a dynamic work environment with opportunities for growth and development, prioritizing your success at every stage.

Key Account Director

As a Key Account Director, you will cultivate lasting and ethical relationships with clients to maximize sales revenue and drive profit sharing within our Profit Center. You'll be a vital part of each account, understanding their business needs and positioning us as their primary supplier.

Responsibilities:
  • Conduct client visits at their offices, stores, and sites to assess their operations, understand their requirements, and build strong relationships to secure profitable sales.
  • Engage in prospecting activities, identify new clients, and inform the Profit Center Director and credit team about potentially valuable prospects.
  • Lead the sales process, including visit reports, territory planning, and growth targets.
  • Analyze customer data, develop strategies to expand market share profitably, and exceed Profit Center objectives.
  • Process orders, proposals, and sales-related functions as needed.
  • Investigate and resolve customer issues, handle payments and returns to surpass customer expectations and benefit the Profit Center.
  • Collaborate with the Profit Center Director and credit team to settle accounts and communicate any changes affecting client solvency.
  • Create and oversee strategic supplier programs to drive profitable business growth.
  • Adhere to all safety regulations.
  • Support customer service representatives and Profit Center activities.
  • Perform other tasks as assigned by the Profit Center Director.
Qualifications:
  • Bachelor's or university degree
  • Valid driver's license with a clean driving record
  • Proficiency in Microsoft Office Suite
  • Exceptional customer service and verbal communication skills
  • A strong desire to continuously seek new clients and increase market share profitably
  • Ability to gain comprehensive knowledge of products and value-added services
  • Excellent relationship-building skills with customers, suppliers, and team members
  • Ability to work independently, meet tight deadlines on multiple projects
  • Capable of learning and utilizing order processing software
  • Average math skills
  • Ability to operate mechanical handling equipment
Preferred Skills:
  • Previous experience or knowledge of industrial plumbing and construction products
  • Experience with M3 software